- What does eBay managing payments mean?
With managed payments, eBay will manage the end-to-end payments experience on the platform. Sellers can sell and get paid in one place, on eBay, and buyers have more ways to pay and enjoy a more streamlined checkout experience. Sellers will have payouts consistently initiated to their bank account in 2 business days of an order confirmation, regardless of how a buyer paid, and they can schedule their payout at a frequency they choose (daily as funds are available, or weekly). Instead of having to manage a relationship with both eBay and PayPal when selling on eBay, sellers can streamline their operations and access everything they need, on eBay: a single source for fees, customised reports, refunds, simplified protections and payout scheduling options.
- How do I join eBay managed payments?
Please make sure you are signed up for emails from eBay for Business. We will send you a notification to register at your email address on file and My Messages on eBay when you are eligible. Sellers who have been identified as using eBay features and tools that are fully compatible with managed payments will be required to join in phases from mid-2020.
- If I receive a notification to register to have eBay manage my payments, what should I do?
- Do my buyers or I have to sign up with a new payment provider?
No. With eBay managing your payments, you only need your eBay account to sell on eBay, and a bank account to receive your payouts. Since payouts are no longer sent to PayPal, there’s no need to transfer funds between accounts. Your buyers will have a more streamlined checkout experience on eBay, and be able to pay with more payment options.
- I have multiple eBay accounts. Will I be able to register to have eBay manage my payments with an account other than the one on which I received my notification?
The notification to register for managed payments is only valid for the account associated with that email address. For other accounts, please contact us so that we may review the accounts for inclusion. eBay will manage payments for most sellers in 2020, and all sellers will eventually be required to have eBay manage their payments in order to keep selling on eBay.
- I haven’t received a notification to have eBay manage my payments yet, what should I do?
If you have not yet received a notification to register for eBay Managed Payments, you do not need to do anything at this point. We will send you a notification at your email address on file and in My Messages on your eBay account when you are able to register via Seller Hub. Please make sure you are signed up for emails from eBay. eBay will manage payments for most sellers in 2020, and all sellers will eventually be required to have eBay manage their payments in order to keep selling on eBay.
- If I don’t register now, what happens?
Registration allows you to get your business ready for managed payments. You can register in a few simple steps, including verifying your business information and providing a bank account. This information will allow us to send your payouts and comply with Anti-Money Laundering (AML) and know-your-customer obligations, which helps keep eBay a trusted marketplace. You will be able to track your registration progress on the Payments tab in Seller Hub.
- How will claims and returns with managed payments?
As a managed payments seller, you only need to work with eBay for support and service on claims, refunds, and returns. You’ll get comprehensive seller-initiated refunds for full or partial amounts, by item or on the full order, on eBay or via a third-party platform. By centralising resolutions, you’ll have greater visibility into claims and disputes, and be able to manage them more effectively. For the majority of claims, returns, and refunds, eBay will continue to follow existing policies, and refunds will be returned to the original payment method the buyer used at time of purchase.
- Will I still be charged the new eBay final value fee if I refund the buyer?
If you need to refund the buyer or cancel the sale, you are eligible for a credit of the variable percentage portion of the final value fee, provided you refund the buyer in full in resolution of a return or cancellation request. The fixed fee per order will not be credited.
- What are my options for financial reconciliation with managed payments?
Once your account has been activated on managed payments, you will also have access to new integrations for reconciliation.
If you use QuickBooks Online, MYOB or Xero you can sync your reports via OneSaas, an integration platform, after activation. Sign up for OneSaas now and you'll receive a lifetime 20% off exclusive eBay discount on any OneSaas subscription package, with a free 7-day trial.