Getting Paid and Managing Your Earnings

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How to get paid and make the most of your earnings

When you sell on eBay, you get paid directly to your bank account. Payouts are simple and secure. As a seller, you can streamline operations with access to everything you need all in one place—consolidated fees, customizable reports, refunds and returns, and simplified protections. If you use third-party tools that integrate with eBay APIs, you can manage your listings, inventory, and orders, reconcile transactions, and issue refunds. 

Here’s everything you need to know about getting paid and managing your earnings so you can sell with confidence on eBay, just like 19 million of your fellow sellers globally.

On this page, you’ll learn:


  • How to optimize your payment options on eBay and select the payout schedule that works best for you.
  • How eBay protects user data.
  • How to get even more out of selling and getting paid on eBay with links to helpful seller resources.

Getting paid

Payouts are simple and streamlined. eBay deducts fees and selling costs related to your sales from your funds prior to payout. Examples of eBay selling fees include but are not limited to final value fees, insertion fees, Promoted Listings, listing upgrades, and Store subscription fees.

Learn more about fees on eBay → .

You’ll find details of your payouts, including all related fees and selling costs, in the Reports section in Seller Hub or My eBay. 

Choose or change your payout schedule

You can choose the payout schedule that makes reconciliation easiest for you. Choosing a longer payout schedule means that more of the earnings that accrue between payouts may be used for expenses such as refunds, and fees. You can set your payout schedule monthly, fortnightly, or weekly to get the most of this feature. If you prefer, you may also choose to have payouts sent daily.

If you choose to receive payouts monthly, payouts of Available funds are sent to your bank on the first Tuesday of the calendar month.

If you choose to receive payouts  fortnightly or weekly , payouts of Available funds are sent to your bank on Tuesdays. 

Monthly, fortnightly and weekly payouts include the Available funds from sales with confirmed payments through the Sunday prior to your payout date. In the event of a bank holiday, payouts will be made on the following day. 

If you choose to receive payouts daily, payouts of Available funds are sent to your bank within 2 business days of confirming the buyer’s payment. In the event of a bank holiday, payouts will be made on the following day.

You can change your Payout schedule on the Payments tab in Seller Hub. 

Connect or change your bank account for payouts


When you set up your eBay selling account, you were asked to link a bank account to your account to receive your payouts. If you need to add or change your bank account for any reason, you may update your account information in the Payments tab in Seller Hub. You can use an existing bank account or add a new one.

Download our payouts infographic

Reconciling your eBay sales transactions

Get accurate, easy-to-use statements and reports in the Payments tab in Seller Hub, including the: 

  • Financial Statement. Contains an overview and detailed breakdown of your monthly account activity in PDF.
  • Transaction report. Contains a detailed breakdown of all your account activity for a specific period of time, such as transaction dates, order numbers, fees, and other relevant details.
    You can also download a PDF that lists every single transaction and line item for the given time period. This gives you a detailed backup to your bookkeeping software.
  • Payout report. Contains an overview of your payouts for a specific period of time.
Learn more about reconciling your finances

Protecting your data

We will update the information in your eBay account with the information you shared during registration. This information allows us to send your payouts and comply with applicable laws, which help keep eBay a trusted marketplace.

 

Our data security procedures ensure that the information you share with us is safe. We will use and share the information you submit as described in the User Agreement, the Payments Terms of Use, and the User Privacy Notice. As an additional security measure, eBay also supports two-factor authentication. We highly recommend that sellers leverage this additional layer of security. When two-factor authentication is enabled, sellers must authenticate the login credentials associated with their eBay account via SMS or push notifications if they have the eBay app on their iOS or Android device.

Resources to help you get even more out of selling on eBay

Seller Education 

We’ve created resources to bring sellers up to speed quickly and efficiently—and to provide easy access to the right tools for success.

Visit our YouTube channel to find helpful step-by-step instructional videos with details on how to get paid, reporting and more. 

View the Getting Paid on eBay YouTube Playlist

Fees

Your fees are netted and deducted directly from your earnings when your item sells.

Learn more about Fees

Help Hub

Find additional details about payouts and managing your earnings by visiting the Help Hub.

Visit the Help Hub

Privacy and Data Security FAQs

How are you protecting my personal and business information?

You can view and edit your information in the Account tab of My eBay. We will use and share the information you submit as described in the Payments Terms of Use and User Privacy Notice.

We protect your data through technical and organizational security measures to minimize risks associated with data loss, misuse, unauthorized access, and unauthorized disclosure and alteration. To this end we use firewalls and data encryption, for example, as well as physical access restrictions for our data centers and authorization controls for data access. 

Buyers are sensitive about sharing payment information. How will eBay keep their payments information secure?

eBay has adopted physical, technical, and operational controls to protect cardholder data and comply with the Payment Card Industry Data Security Standard (PCI DSS). We’re currently PCI level one compliant, and do not share buyer card data with the seller.

How do you handle the banking information I provide during and after registration?

We use the information you provide at registration to send payouts to you and comply with applicable laws, which help keep eBay a trusted marketplace. We may verify the information you provide to us by obtaining reports from, or comparing your information to, information from third-party sources. These sources may include banks, credit agencies, data brokers, and other service providers.

Can I share account access with my employees to help with customer requests?

 

You can delegate important post-transaction customer service responsibilities to your trusted employees—without worrying about compromising the security of your account. With multi-user account access, you can easily authorize your employees to take on crucial tasks, including managing returns and seller initiated refunds, so you can scale your customer service operation. To authorize your employees now, click here.

Payouts FAQs

When and how will I receive my payouts?

For sellers on a daily payout schedule, payouts are initiated within 2 days (excluding bank holidays) of confirming the buyer’s payment. You may also choose to schedule payouts monthly, fortnightly or weekly.  Once a payout is initiated, funds will be available in your bank account per normal bank processing times, typically within 1-3 business days.

You will find details of your payouts, including all related fees and expenses, in the Reports section in Seller Hub 

Do I need a bank account to receive payouts?

Yes, payouts are sent directly to your bank account. During the registration process you can choose to add a bank account - existing or new.

Does eBay earn interest on funds before they are paid out to sellers?

eBay does not earn interest on pending payments, payments scheduled for payout, or payments that are in the process of getting paid out.

How will I get paid out for international sales?

If you offer to ship internationally, your listings may surface in buyer searches on supported international eBay sites. Your earnings for these sales will be disbursed in Australian Dollars.

Please note: additional fees may apply if the delivery address for the item is located outside of Australia. Learn more about international selling on eBay.

Buyer Experience FAQs

What’s the experience like for buyers?

Buyers can use a variety of payment methods such as credit, debit, and gift cards, Apple Pay, Google Pay, PayPal, and Afterpay. Buyers can also save and store their card information for future use. 

Can buyers from outside of Australia purchase from me?

Most non-Australian buyers can shop and pay on ebay.com.au. In most cases, the non-AU buyer can pay using their locally supported forms of payment.

Seller Protections & Buyer Requests FAQs

Am I eligible for seller protections?

As long as your account is in good standing with eBay, you are eligible for seller protections. We designed Seller protections at eBay to help you safeguard your online sales and prevent you from losing money due to chargebacks and eBay Money Back Guarantee claims. Learn more about eBay Seller Protections.

How do claims, refunds, and returns work?

eBay provides sellers with support and service on claims, refunds, and returns. You have the ability to make comprehensive seller-initiated refunds for full or partial amounts, by item or on the full order, on eBay, or via a third-party platform.

Buyers can request refunds by canceling an order, making a return or filing a claim under the eBay Money Back Guarantee. They may also choose to directly file disputes with their financial institution.

You have access and visibility to all refund, claim, and dispute requests in Seller Hub. For the majority of claims, returns, and refunds, refunds will be returned to the original payment method the buyer used at time of purchase.

We will deduct fees, and expenses such as those arising from refunds, claims, or disputes, directly from your earnings. If your earnings are not sufficient to cover these amounts we will charge your payment method on file (debit or credit card, and/or linked bank account). You can find more information about claims, refunds, and returns in the Help Hub.

What are payment disputes?

Buyers may ask their financial institution to open a payment dispute or chargeback request if they believe there is an issue with their order. Visit our Payment dispute seller protections page for details on how seller protections work and receive guidance on how to respond to a payment dispute, evidence to provide, and when you'll be protected. You’ll also find more information on how to appeal for seller protection on a dispute. 

How are PayPal Buyer Protection disputes handled on eBay?

A payment dispute is created on eBay when a buyer initiates a PayPal Purchase Protection dispute or when a buyer initiates a chargeback or other type of dispute with their financial institution. 

Between eBay and PayPal, buyers cannot use more than one resolution method to get a refund. If a buyer files a payment dispute with PayPal, any eBay Money Back Guarantee claims, open order cancellations, or return requests for the same transaction are immediately closed. If it is with a financial institution, the financial institution decides the final outcome of the payment dispute.