From 2020, eBay will begin to manage the end-to-end payments experience in Australia for most sellers. Sellers can sell and get paid in one place, on eBay, and buyers have more ways to pay and enjoy a more streamlined checkout experience. 


Compatible sellers will be invited to register via email and their Seller Hub under the Payments tab. By the end of 2020, eBay will manage payments for most sellers.

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Payment Options

New Payment Options for Buyers

Buyers can pay with:

  1. Credit, debit and gift cards
  2. Apple Pay
  3. Google Pay
  4. PayPal
  5. AfterPay

Payments will all be processed by eBay without you needing separate accounts or paying separate fees to accept these payment methods.

Simplified Selling Fees

There are three key changes to simplify fees in managed payments, and most sellers will see overall savings.

  1. You pay only one final value fee for the items you sell on eBay, and no longer pay third party payments processing fees.
  2. Final value fees will be automatically deducted at time of transaction
  3. The balance of your sales will be paid out directly to your bank account.

The new eBay final value fee in managed payments is made up of a percentage of the total amount paid by the buyer (based on item category and store tier, including postage and handling), plus a fixed charge of $0.30 per order.

 

  Fees Before Managed Payments Fees After Managed Payments
Fees Paid when Item Sold on eBay

eBay Final Value Fee + PayPal Fee

eBay Final Value Fee only

Fees & Payouts Process
  1. Item Sold
  2. PayPal Fee taken at time of transaction
  3. Balance paid out to PayPal account
  4. eBay Final Value Fees charged to monthly invoice
  1. Item Sold
  2. eBay Final Value Fee taken at time of transaction
  3. Balance paid out to bank account

 

Streamlined Operations & Reporting

  • Payouts directly to your bank account within 2 business days of an order confirmation
  • You can schedule your payouts to be weekly or daily to manage reconciliation
  • A single source for fees, customised reports, refunds, simplified protections and dedicated support, all on eBay

Getting Started

Frequently Asked Questions

Joining eBay Managed Payments

What does eBay managing payments mean?

What does eBay managing payments mean?

With managed payments, eBay will manage the end-to-end payments experience on the platform. Sellers can sell and get paid in one place, on eBay, and buyers have more ways to pay and enjoy a more streamlined checkout experience. Sellers will have payouts consistently initiated to their bank account in 2 business days of an order confirmation, regardless of how a buyer paid, and they can schedule their payout at a frequency they choose (daily as funds are available, or weekly). Instead of having to manage a relationship with both eBay and PayPal when selling on eBay, sellers can streamline their operations and access everything they need, on eBay: a single source for fees, customised reports, refunds, simplified protections and payout scheduling options.

How do I join eBay managed payments?

Please make sure you are signed up for emails from eBay for Business. We will send you a notification to register at your email address on file and My Messages on eBay when you are eligible.

Sellers who have been identified as using eBay features and tools that are fully compatible with managed payments will be required to join in phases from mid-2020. They will be able to have eBay manage their payments in a few simple steps by verifying their identity and business, agreeing to the Payments Terms of Use, and adding a bank account so they can get paid. Once activated, buyer feedback and existing listings will be automatically updated, and will reflect the different ways buyers can pay. Sellers can immediately access all available features of the new payments experience.

eBay will manage payments for most sellers in 2020 and all sellers will eventually be required to have eBay manage their payments in order to keep selling on eBay.

If I receive a notification to register to have eBay manage my payments, what should I do?

Visit the new Payments tab in your Seller Hub to get started.

You can complete registration in a few simple steps by verifying your identity and business, agreeing to the Payments Terms of Use and adding a bank account so you can get paid. Once activated, buyer feedback and existing listings will be automatically updated, and will reflect the different ways buyers can pay. Sellers can immediately access all available features of the new payments experience.

I have multiple eBay accounts. Will I be able to register to have eBay manage my payments with an account other than the one on which I received my notification?

The notification is only valid for the account associated with that email address. For other accounts, please contact us so that we may review the accounts for inclusion. eBay will manage payments for most sellers in 2020, and all sellers will eventually be required to have eBay manage their payments in order to keep selling on eBay.

I haven’t received a notification to have eBay manage my payments yet, what should I do?

If you have not yet received a notification to register for eBay Managed Payments, you do not need to do anything at this point. We will send you a notification at your email address on file and in My Messages on your eBay account when you are able to register via your Seller Hub. Please make sure you are signed up for emails from eBay. eBay will manage payments for most sellers in 2020, and all sellers will eventually be required to have eBay manage their payments in order to keep selling on eBay.

What are my options if having eBay manage my payments isn’t right for my business now?

Managed payments is the new way to do business on eBay. eBay will manage payments for most sellers in 2020, and all sellers will eventually be required to have eBay manage their payments in order to keep selling on eBay.

Managed Payments Fees

How will my fees change when eBay manages my payments?

Information on fees and how they are calculated will be made available when we notify you that your account is eligible to register. All sellers will also benefit from a consolidated billing structure and with more visibility into sales and payouts. Most sellers can expect to see savings compared to their current payments processing fees. With eBay managing your payments, you will pay payments processing fees only to eBay, and not separately to another processor. This means you will no longer pay fees directly to PayPal.

Where can I find the new fees for managed payments?

Only sellers who have been invited to register will be able to see the new fees for managed payments in the new Payments tab in the Seller Hub. For sellers who are not yet able to register, we will notify you when your account is compatible for registration and fee details will become available.

Refunds & Reconciliation

How soon will my funds be available in my bank account?

Payouts can be initiated daily (business days), but you can typically expect payouts to show up in your bank account within 2-6 business days of an order confirmation. We aim to pay you as fast as possible but are dependent on the credit card brands (Visa, Mastercard, American Express) and banks for payout processing and timely funds settlement.

Can I choose how often I receive payouts to my bank?

You are able to schedule payouts to your bank account to be either weekly (default) or daily. You can typically expect payouts to show up in your bank account within 2-6 business days of an order confirmation. We aim to pay you as fast as possible but are dependent on the credit card brands (Visa, Mastercard, American Express) and banks for payout processing and timely funds settlement.

Can my payouts be directed to my PayPal account?

With Managed Payments, payouts are set up to be automatically deposited directly to your bank account, regardless of the form of payment chosen by the buyer. Since payouts are no longer sent to PayPal, this means that funds can be accessed directly from your bank instead of needing to manually transfer funds from PayPal to your bank. Transaction status will be available instantly, and all sales and payout information available in your eBay account.

How will claims and Returns work?

As a managed payments seller, you only need to work with eBay for support and service on claims, refunds, and returns. You’ll get comprehensive seller-initiated refunds for full or partial amounts, by item or on the full order, on eBay or via a third-party platform. By centralising resolutions, you’ll have greater visibility into claims and disputes, and be able to manage them more effectively. For the majority of claims, returns, and refunds, eBay will continue to follow existing policies, and refunds will be returned to the original payment method the buyer used at time of purchase.

Will I still be charged the eBay final value fee if I refund the buyer?

If you need to refund the buyer or cancel the sale, you are eligible for a credit of the variable percentage portion of the final value fee, provided you refund the buyer in full in resolution of a return or cancellation request. The fixed fee per order will not be credited.

Buyer Experience

What payment options will my buyers have with managed payments?

Buyers will have the option to pay with credit, debit, and gift cards; Apple Pay; Google Pay; and PayPal and AfterPay.

How will the buyer checkout experience change for managed payments?

Buyers will have the option to pay with credit, debit, and gift cards; Apple Pay; Google Pay; and PayPal and AfterPay. They will have the option to save and store their card information for future use. Their experience will be similar to that of other online retailers. All payment options offered by eBay that are compatible with the buyer’s device or browser will automatically show up during checkout.

 

Do my buyers or I have to sign up with a new payment provider?

No. With eBay managing your payments, you only need your eBay account to sell on eBay, and a bank account to receive your payouts. Since payouts are no longer sent to PayPal, there’s no need to transfer funds between accounts. Your buyers will have a more streamlined checkout experience on eBay, and be able to pay with more payment options.

Seller Protection

Will I still have seller protection?

Yes, as long as your account is in good standing with eBay, you are eligible for seller protection. Seller protection from eBay is designed to help you safeguard your online sales and prevent you from losing money due to chargebacks and eBay Money Back Guarantee claims.

Are all transactions eligible for seller protection?

The existing Seller Protections for eMBG claims will continue to apply; please see the eBay Seller Protection Policy for more details. Additionally, as described in the Payments Terms of Use, as long as your account is in good standing, eBay may protect you from unauthorised transactions directly.

Technical Support

Sellers who work with a third party integrator for eBay

Please reach out to your third party integrator to discuss whether your integration will require changes for eBay Managed Payments. For more information on integration changes, visit the eBay developer page for managed payments here.

Sellers using eBay or PayPal APIs

Please speak to your developer to discuss whether your integration will require changes for eBay Managed Payments. Sellers will need to be integrated with the new eBay APIs and make sure their PayPal API integrations for eBay are changed to eBay Managed Payments APIs. The eBay Managed Payments APIs are available here.

Sellers who list with eBay tools

If you sell using eBay listing flows and tools, great news! Once you’ve registered for eBay Managed Payments, you’re ready to go.

Sellers who use third party reconciliation software

If you have a third party accounting or reconciliation software that is directly integrated with PayPal for your eBay reconciliation, this will need to be switched to eBay APIs when your account is activated for eBay Managed Payments.The eBay Managed Payments APIs are available here.