Benefits of Tracking Orders

  • Protection: Uploading tracking means you’re protected against negative delivery feedback or ‘item not received’ claims.
  • Inclusion in eBay Plus: eBay Plus will soon require all sellers to upload tracking on their Plus orders in order to retain the badge. 
  • Accurate Delivery Estimates: Tracking allows us to make confident delivery predictions based on actual carrier performance.
  • Happier customers: Buyers know where their item is and when they can expect it. This can mean less customer contacts and may result in repeat purchases.

CommWeb

How to Upload Tracking to eBay

There are a number of ways to upload tracking to eBay:

  • Automatically through your integration partner
  • In bulk using eBay File Exchange
  • Manually once you’ve marked the item as sent

Make sure you upload the correct carrier name and tracking number directly from the carrier’s website to avoid typos or missing digits. View your different options for uploading tracking to eBay below.

Tracking

Automatic Tracking with eBay Postage

When you purchase your postage service and print your postage labels on eBay, tracking is uploaded automatically. 
This saves you time and provides a seamless customer experience.

eBay Postage also provides benefits which include:

  • Post with Australia Post or Sendle for as little as $6
  • Select a Pickup or Drop-Off parcel service 
  • Enjoy the benefits of automatic tracking
  • Use the Bulk Feature to purchase postage and print labels for multiple orders at once
Cases Closed Without Seller Resolution

eBay Virtual Tracking

For sellers who are using an Australia Post product*, eBay’s Virtual Tracking Number has got you covered. This code ensures we receive accurate tracking information and gives your buyers more visibility on the delivery of their items. This can reduce customer service contacts and ‘item not received’ claims. Remember to not remove or interfere with the code on your orders to ensure we get your tracking.

*If you’re not using a manifested product (for example, you’re purchasing postage in store), be sure to continue to upload tracking to eBay.

Third-Party Management Tools

Sending small items? Use Australia Post tracked letters.

Australia Post offers an affordable way to send and track your small items with their tracked domestic letter service. You’ll pay just $2.85 for a prepaid 125g envelope in a pack of 50, including domestic delivery, tracking and scanning on delivery. 

Remember to upload tracking to eBay once you’ve marked your item as sent.

Uploading Tracking for Digital Goods

If you are sending digital goods it's still important that you fill out tracking information for your order.

Simply use 'Email Delivery' as the carrier name and for the tracking number, enter something that works for you to easily track the transaction (i.e. JOHN12364HOTMAILCOM or EMAILSENT1203AEST25062020)