This year, COVID-19 has changed the way both sellers and carriers fulfil and deliver eBay orders, so it’s never been more important to ensure your orders are tracked. From 1 October 2020, if you use a tracked postage service and upload valid tracking information for your eBay orders, you’ll benefit from better Estimated Delivery Dates and increased seller protections. If you use an untracked service, your listings may show longer Estimated Delivery Dates and we will automatically close any Item Not Received requests after 3 business days.
Similarly, if you have a very high rate of Item Not Received requests, from 20 October we will extend your Estimated Delivery Dates. As is done today, we may also hold funds until there is a clear sign the item has been delivered.
Read more about these changes in the 2020 Spring Seller Update