Sendle has introduced their 2-Day Delivery Guarantee program to provide eBay sellers with the confidence to participate in eBay Guaranteed Delivery (eGD). With Sendle’s 2-Day Delivery Guarantee, you’ll be provided with a 2 day guarantee (from the time of pick-up) across selected regions and eligible product categories.
Sendle is one of Australia’s highest rated courier companies* delivering parcels to almost anywhere in Australia. Sendle is providing eBay sellers with a 2-Day Delivery Guarantee program to support the eGD program.
The 2-Day Delivery Guarantee will provide you with the confidence to participate in eGD, knowing that your items will be delivered on time, guaranteed. Sendle will credit the delivery cost of the parcel, if the parcel is not delivered within 2 business days after the pickup scan**. Please ensure that you upload your Sendle tracking number correctly into our system as Sendle won't be able to credit you back if the number is invalid.
Sendle’s 2-Day Delivery Guarantee does not include your handling time. This means if you have a handling time of 1 day, then your delivery guarantee will need to be specified as 3 days. For larger sellers who sell more than 200 parcels per month and use daily pick-ups from Sendle's couriers, their guaranteed timeframe will be specified as 2 days.
Why should I sign up to Sendle’s 2-Day Delivery Guarantee program?
*Australia's Top-Rated Courier in 2017 on Product Review
**Terms and conditions apply.
Fast and accurate delivery dates are a key factor for online buyers. Through eBay Guaranteed Delivery, eligible sellers can give buyers an exceptional delivery experience by guaranteeing delivery of an item within 4 days.
Research shows that shoppers are 45% more likely to purchase if they have confidence the item will arrive within 2-3 days*.
Through eBay Guaranteed Delivery, items that can be delivered in under three days will be highlighted to buyers through an exclusive Guaranteed Delivery toggle. Buyers will also be able to filter their search results to display only items that can be delivered within four days.
Participating eBay Guaranteed Delivery sellers can expect to enjoy:
Through the program, you can give buyers an exceptional delivery experience by guaranteeing delivery of an item within 4 days.
*Best courier award by Product Review 2017
Qualified eBay sellers also get Sendle Premium at no additional cost, valued at $120 per year, which also gives them $1 off every delivery. Larger sellers also get access to Sendle Pro, with rates starting from $5.75.
Based on your needs and volume, Sendle may be able to offer additional discounts above the Free Sendle Premium offer to eBay sellers. If you'd like to talk about a Sendle Account upgrade, please contact the Sendle Business team.
Sendle will send parcels nationwide from 0.5kg Satchels. The maximum parcel weight is 25kg and the maximum volume is 100L (0.1m3). Here are Sendle’s Size and Weight Guidelines.
There are some items that are prohibited from sending on Sendle: List of prohibited items on Sendle.
Please note: The criteria may change from time to time. It's recommended that sellers check Sendle's website for potential updates.
|Pick up day||Delivered by (COB)|
If Sendle fails to meet the 2-Day Guaranteed Delivery promise as described above, it will credit back the corresponding shipping charges to the Sendle Account.
Please note: Please ensure that you upload your Sendle tracking number correctly into our system as Sendle won't be able to credit you back if the number is invalid.
For more information, please visit's Sendle's website.
However if the delay is due to seller fault, then the seller will receive a defect towards their Late Shipment Rate. If a seller exceeds 5% Late Shipment Rate, they will fall to Above Standard seller status if they were previously an eBay Top Rated Seller. eBay is providing an increased Late Shipment Rate allowance of 10% to sellers until 30 June, after which point sellers will be accountable for late deliveries.
*Based on eBay’s internal data 2016-2017 (12 months’ data).
However if the delay is due to seller fault, then the seller will receive a defect towards their Late Shipment Rate. If a seller exceeds 5% Late Shipment Rate, they will fall to Above Standard seller status if they were previously an eBay Top Rated Seller. eBay is providing an increased Late Shipment Rate allowance of 10% to sellers until 30 June 2018, after which point sellers will be accountable for late deliveries.
[QUESTION]Who sets up my eBay Guaranteed Delivery timeframe?[/QUESTION]
[ANSWER]You will be able to override eBay’s Estimated Delivery Dates with your own timeframes, provided by your carriers. For example, if you know that you can deliver an item in 3 days and are able to provide tracking, you will be able to update this in your postage rate tables.
Find out more information on eBay Guaranteed Delivery.