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Sendle 2-Day Delivery Guarantee

Sendle has introduced their 2-Day Delivery Guarantee program to provide eBay sellers with the confidence to participate in eBay Guaranteed Delivery (eGD). With Sendle’s 2-Day Delivery Guarantee, you’ll be provided with a 2 day guarantee (from the time of pick-up) across selected regions and eligible product categories.

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Sendle 2-Day Delivery Guarantee

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Sendle is one of Australia’s highest rated courier companies* delivering parcels to almost anywhere in Australia. Sendle is providing eBay sellers with a 2-Day Delivery Guarantee program to support the eGD program.

The 2-Day Delivery Guarantee will provide you with the confidence to participate in eGD, knowing that your items will be delivered on time, guaranteed. Sendle will credit the delivery cost of the parcel, if the parcel is not delivered within 2 business days after the pickup scan**. Please ensure that you upload your Sendle tracking number correctly into our system as Sendle won't be able to credit you back if the number is invalid.

Sendle’s 2-Day Delivery Guarantee does not include your handling time. This means if you have a handling time of 1 day, then your delivery guarantee will need to be specified as 3 days. For larger sellers who sell more than 200 parcels per month and use daily pick-ups from Sendle's couriers, their guaranteed timeframe will be specified as 2 days.

Why should I sign up to Sendle’s 2-Day Delivery Guarantee program?

  • Costs for late deliveries will be covered - Sendle will cover delivery costs (label charges) if they are found to be at fault for late deliveries**
  • Special discounted rates for qualified eBay sellers - Free Sendle Premium, valued at $120 per year
  • Your seller performance will not be impacted - We will not penalise you for delays caused by the courier company.

Sendle provides simple and reliable parcel delivery at affordable prices. Check out Sendle’s plans and rates to see what best suits you and the 2-Day Delivery Guarantee regions available.


Sign Up to Sendle’s 2-Day Delivery Guarantee Program

*Australia's Top-Rated Courier in 2017 on Product Review
**Terms and conditions apply.

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Zone Expansion

Sendle’s 2-Day Delivery Guarantee has expanded with 10 new zones including Hobart, Perth, Adelaide, and the Sunshine Coast!

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What is eBay Guaranteed Delivery?

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Fast and accurate delivery dates are a key factor for online buyers. Through eBay Guaranteed Delivery, eligible sellers can give buyers an exceptional delivery experience by guaranteeing delivery of an item within 4 days.

Research shows that shoppers are 45% more likely to purchase if they have confidence the item will arrive within 2-3 days*.

Through eBay Guaranteed Delivery, items that can be delivered in under three days will be highlighted to buyers through an exclusive Guaranteed Delivery toggle. Buyers will also be able to filter their search results to display only items that can be delivered within four days.





Participating eBay Guaranteed Delivery sellers can expect to enjoy:

  • Increased visibility on listings
  • Increased sales potential
  • Increased customer satisfaction.

Through the program, you can give buyers an exceptional delivery experience by guaranteeing delivery of an item within 4 days.

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Sendle's Holiday Cut-off Times

As the holiday season approaches, be sure to check out Sendle's holiday opening hours and transit cut-off times to ensure there's no disruption to your business.

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FAQs - Sendle

FAQs - eBay Guaranteed Delivery

Find out more information on eBay Guaranteed Delivery.