Seller Levels and the Seller Dashboard

When you provide great service to your buyers, it benefits your business. Learn more about seller levels - including eBay Top Rated Seller status and how to provide eBay Premium Service.

You can also find out how to navigate your Seller Dashboard, what to do if you fall below standard, and seller standards for international sales.

Seller Levels and the Seller Dashboard

Seller Performance Standards

We measure your seller performance monthly, based on your Transaction Defect Rate (including cases closed without seller resolution) and your Late Shipment Rate.

How We Measure Seller Standards


Feedback and Detailed Seller Ratings

After every transaction, buyers and sellers rate each other by leaving Feedback in the form of star ratings, and a comment. We display your Feedback score beside your username to show buyers that you’re a trustworthy seller.

Managing Feedback and Seller Ratings