With ParcelPoint, buyers can print a return label and drop the item off at one of over 1,300 extended-hours ParcelPoint locations. They can also organise a courier to send the item back for a small additional cost. And you’ll have peace of mind over the returns process - with guaranteed tracking, you’ll always know where the item is.
The cost of using ParcelPoint depends on the size and weight of parcel. When the buyer enters the parcel size on the ParcelPoint site, they’ll see pricing information.
If you cover return costs, we’ll add ParcelPoint charges to your next invoice under ‘New Fees.’