ParcelPoint Returns

With ParcelPoint, buyers can print a return label and drop the item off at one of over 1,300 extended-hours ParcelPoint locations. They can also organise a courier to send the item back for a small additional cost. And you’ll have peace of mind over the returns process - with guaranteed tracking, you’ll always know where the item is.

The cost of using ParcelPoint depends on the size and weight of parcel. When the buyer enters the parcel size on the ParcelPoint site, they’ll see pricing information. 

If you cover return costs, we’ll add ParcelPoint charges to your next invoice under ‘New Fees.’


ParcelPoint Return Prices (incl. GST):




Up to 500g



500g – 1kg



1kg – 3kg



3kg – 5kg



5kg – 10kg



These prices cover returns between metropolitan and major regional areas, including interstate returns (e.g. Sydney to Perth). If you or your buyer are in a remote location, ParcelPoint may charge a surcharge of up to $12. PO Boxes or parcel lockers can’t receive ParcelPoint returns. 

Australia Post Returns

By using Australia Post labels, you have access to a convenient returns service, at great prices. With deliveries to all Australian major capital cities and more, you can provide buyers with an excellent experience from start to end.

Australia Post provides full tracking on their return deliveries, so you can keep track of your items. We’ll add the tracking number to My eBay once the buyer’s booked the return. Have a look at Australia Post’s estimated  transit times. 


Australia Post Prices (incl. GST)

From Zone Up to 500gm 500g - 1kg 1kg - 3kg  3kg - 5kg 5kg - 10kg 10kg - 22kg*
Eastern seaboard metro and major regional (Melbourne / Sydney / Brisbane / Canberra / Geelong / Ballarat / Gold Coast / Sunshine Coast / Ipswich / Wollongong / Gosford / Newcastle) $7.03 $7.98 $8.64 $9.88 $11.73 $15.08
Adelaide $8.11 $9.26 $10.84 $13.39 $17.25 $25.52
Perth $9.19 $12.43 $16.13 $22.10 $30.99 $51.64
Tasmania, Rest of Victoria, Rest of New South Wales, Rest of Southern Queensland $10.27 $11.71 $13.85 $17.33 $22.57 $34.01
Northern Territory, Nth Queensland, SA Country, WA Country $13.51 $15.57 $21.67 $31.36 $45.74 $78.49

*Not currently supported by eBay in-flow returns service.

Note: Prices for our eParcel account are subject to annual increase, as per our agreement with Australia Post.