Refurbished Program

What is the Refurbished Program?

Our “Refurbished” Program launching on 16 August will include the existing Certified Refurbished item condition and introduce three new refurbished item conditions (Excellent - Refurbished, Very Good - Refurbished and Good - Refurbished).

This program will currently only apply to mobile phones listings. To qualify to list with the new item conditions, sellers must meet a strict set of requirements. For sellers that apply, eBay will review their inventory and account to ensure they meet the program requirements and may request further documentation before providing final approval.

Different requirements apply for sellers who are enabled to list with the Certified Refurbished item condition. For more information, visit our Certified Refurbished page



Some of the requirements to list with the new item conditions will include:

Item Requirements

All items listed with the above item conditions must:

  • be fully functional and be inspected, cleaned and tested by the seller
  • be shipped in new or original packaging
  • include original or brand-new accessories
  • adhere to the applicable item condition description and requirements (see below)   
  • include a 1-year seller provided warranty which is consistent with or in addition to the consumer guarantees available under the Australian Consumer Law


Service Requirements

All items listed with the above item conditions must offer:

  • 0-1 day handling time
  • free shipping, with an express shipping option
  • 30 day returns

 

Performance Requirements.

To be considered for listing with the above item conditions, sellers must meet the following performance metrics:

  • Buyer Feedback: >98.5% 
  • Significantly Not As Described (SNAD): <2.5% 
  • Stockout rate: <1.5% 
  • Late delivery rate: <6%
  • Item Not Received (INR): <0.8% 
  • Cases closed without seller resolution: <0.25% 
  • Return Rate: <8% 


*eBay may exempt sellers from one or more of the above requirements. Additional requirements, including contractual requirements, apply prior to final approval. Seller participation in the Refurbished Program is at eBay’s absolute discretion .

Program benefits

1

Minimise “Item not As Described” returns

2

Improve the visibility of eligible items

Item conditions

Excellent - Refurbished

  • All items are inspected, tested and cleaned by the eBay seller or a third party. 
  • Appearance: Looks like new at first glance. No signs of use. No dents and no visible screen scratches. The Item may come in generic packaging with new or original accessories.
  • Functionality: Fully functional. Minimum 80% battery life.
  • Warranty: 1 year warranty provided by seller.

 

Very Good - Refurbished

  • All items are inspected, tested and cleaned by the eBay seller or a third party.  
  • Appearance: Some signs of use such as light body scratches. The item may come in generic packaging with new or original accessories.
  • Functionality: Fully functional. Minimum 80% battery life.
  • Warranty: 1 year warranty provided by seller.

 

Good - Refurbished

  • All items are inspected, tested and cleaned by the eBay seller or a third party.
  • Appearance: Moderate signs of use such as small scratches or dents that do not affect functionality. The item may come in generic packaging with new or original accessories.
  • Functionality: Fully functional. Minimum 80% battery life.
  • Warranty: 1 year warranty provided by seller.