We know that when you’ve sold an item, you want to receive your money as soon as possible. However, sometimes eBay or PayPal need to hold funds until the transaction is complete.

If you see a payment pending in your account, there may be a temporary hold. 

If PayPal has placed a hold on the payment, you’ll be able to see that in your PayPal account, or contact PayPal for more information. There are also a few circumstances where we might place a hold on payments, which we’ve outlined below.

Fees

Payment Holds for New Sellers

If you're a new seller, and you haven’t yet established a selling record, we might put payments from your buyers on hold. Generally, the funds will be available either:

  • Seven days after the estimated delivery date, or
  • Three days after confirmed delivery

If the buyer reports a problem, we'll place another hold until the issue is resolved.

You'll become an established seller:

  • 90 days after your first successful sale
  • When you've had more than 25 transactions and $250 in sales

We recommend sending your items as quickly as possible and with tracking – you'll keep your customers happy, and get the fastest access to your payments.

Payment Holds for Established Sellers

If you're an established seller, you’ll generally have access to your payments immediately. However, there are a few reasons why we might put your funds on hold.

  • Your Seller Standard has been Below Standard for 90 days
  • You've started selling in a new category
  • Your account shows unusual activity, such as a sudden increase of eBay Money Back Guarantee cases
  • Your buyer opened a request for an item they didn't receive or an item that didn't match the listing description
  • You need to add tracking details to an item in order for an eBay Money Back Guarantee case to be resolved

You can check the expected date when we’ll release funds in two ways: 

  • My eBay > Sold > See Payment Status 
  • Seller Hub > Orders