Recent Developments in Victoria

What you Need to Know

Last Updated 25 February 2021

Recent Government restrictions in Victoria may have affected your eBay business. We’re implementing a range of protections to support you and keep your eBay business running.

How We’re Protecting you

The following applies to sellers based in Victoria or those posting items to buyers in Victoria. These protections apply to transactions from 00:01 AEST 12 February 2021 until 11:59 AEST 26 February 2021.

Late Shipments and Cancellations

We will automatically remove your Late Shipment Rate defects, Seller Cancellation defects and related Negative or Neutral Feedback received for transactions between the above dates.

Item Not Received Claims

Your Item Not Received (INR) count in Service Metrics, along with any related Negative or Neutral Feedback will be removed for transactions between the above dates. To be eligible, upload valid tracking before the delivery is scanned.

Managing Your Deliveries and Returns

If you’re a seller based in an affected area and you use local pick-up, please consider alternate delivery options at this time. 

You can use the eBay Labels Platform to send your items with the option of courier pick-up for your parcel at no extra cost*.  

Please note that due to Government restrictions, some Sendle drop off locations may be currently closed. Please check the drop off locator before heading to your usual location. You can learn more about eBay Prepaid Postage Labels on the Seller Centre.

We encourage you to check the latest updates from your postage carrier to see if your deliveries may be impacted. 

Helpful Resources

Putting Your Business Into Holiday Mode

If you need to take a break from your eBay Store for any reason, you can put it on Holiday Mode which hides your fixed-price listings. This means buyers won't see them in your eBay Store or in search results. Buyers who have already purchased items will still be able to view them.

Government Support 

Governments at both the state and federal level have announced a number of measures to help ensure businesses are supported during this difficult time. Whether you’re a sole trader, you employ staff or you own a company, there are options available to you.


* As opposed to the parcel drop-off option with Sendle