Managing Your Stock and Postage

We’ve Adjusted International Delivery Estimates

We are aware that there are delays to international deliveries during this time, which vary by destination country. With this in mind, we have extended the maximum delivery estimate on international postage services by:

  • +2 days for courier services from Australia 
  • Up to 15 for express services from Australia 
  • Up to 50 days for standard services from Australia 
  • +7 days for all services from New Zealand

These extensions are in line with Australia & New Zealand Post’s international delivery estimates. This should help you manage your buyers’ expectations and safely fulfil your international orders.

If you use Australia Post, it's important to note that they have suspended their International Economy Air service, so please choose another service for your international deliveries at this time. Express services into Canada are also suspended so please consider using standard postage for any orders being delivered to Canada. We encourage you to stay up to date with any changes to your carrier’s postage services. 

See the latest updates from postage carriers: 

We’re Temporarily Disabling eBay Guaranteed Delivery

To give eBay sellers and carriers more time to safely fulfil and deliver orders, we’re temporarily disabling eBay Guaranteed Delivery (eGD).

This means eBay Guaranteed Delivery badges will be temporarily hidden. The search filter will still be present, but won’t return any results if used. Instead of a guaranteed delivery date, your listings will show delivery estimates based on your handling time and choice of carrier. This means:

  • You won't be able to add or update delivery times on your postage rate tables
  • Buyers will still be able to report a late delivery and claim a refund or return on any previous eBay Guaranteed Delivery orders
  • Once we’re confident eBay sellers and their carriers can meet their eGD delivery promises, we’ll re-enable it onsite.

Carriers are Changing how They Deliver Your Items

We wanted to let you know that we’re protecting you from Item Not Received claims where there is a delivery scan, no matter the item’s value. We recommend you stop using Signature on Delivery for your items to help alleviate operational challenges carriers are facing at this time.

As you may know, postage carriers are changing how they deliver your parcels to protect the health and safety of buyers and sellers:

  1. Australia Post no longer requires a Signature on Delivery for a parcel delivery or collection. Whether at a Post Office or residence, an Australia Post staff member will ask for and record the customer’s name and sign on their behalf. 
  2. Other Postage Carriers (i.e. Sendle, Fastway and Couriers Please) are temporarily moving away from a written Signature on Delivery and automatically granting Authority to Leave.

See the latest updates from postage carriers: 

What you can do

Ensure you’re also using a tracked postage service that provides detailed tracking information to eBay. This means buyers will receive regular delivery updates and you’ll be protected in ‘Item Not Received’ Claims. 

If you’re not able to fulfill future orders at any time, please let potential buyers know by putting your store in holiday mode.

Disruptions to Your Postage and Stock

Changes to your supply chains and postage services may cause inventory problems for sellers and/or delivery delays. This can lead to buyers filing 'item not received' requests or leaving negative Feedback.

 We encourage you to work closely with your buyers on the status of their order. You should:

  • Resolve any dispute resolution issues as you normally would 
  • Provide refunds to customers if you are unable to send items in a timely manner
  • If you don't have sufficient stock or your deliveries are being consistently delayed: