COVID-19 Updates for eBay Sellers
Learn more about how we're supporting you, what to do if your stock or deliveries have been affected and complying with our relevant policies for your eBay listings. Last Updated 9 August 2021.
Recent government restrictions across Australia: How we’re supporting you
Recent government restrictions across Rural and Regional NSW, Victoria, South Australia, Greater Sydney and Queensland may have affected your eBay business.
We’ve implemented measures to protect you whether you are a seller based in or otherwise posting items to buyers in affected areas.
Listing Policies & Item Restrictions
Maintaining a safe marketplace is of utmost importance to us. We'd like to remind you of some of our rules for listings and have restricted listing of items in some categories to eligible business sellers to ensure our marketplace remains fair for buyers and sellers. We’ll update this page as these restrictions change.
Managing Your Stock, Postage and Returns
This year, you may have faced challenges when sending and receiving orders. We’ve adjusted local and international delivery estimates and temporarily disabled eBay Guaranteed Delivery to give you more time to fulfil your orders.
Governments at both the state and federal level have announced a number of measures to help ensure businesses are supported during this difficult time. Whether you’re a sole trader, you employ staff or you own a company, there are options available to you.
Changes to eBay Seller Customer Support
We’ve moved our customer service to our online chat function.
If you have an issue, we encourage you to search our Help pages for information first. Monitor our announcements in the eBay Community for further updates. We’ve also launched a self-service customer support tool called Seller Help, which you can access from the Help Hub.
Changes to the Out-of-Stock Duration
The Out-of-Stock option allows your bulk, fixed price listings to be hidden from search results when the quantity is zero. As soon as you increase the quantity again, the listing will reappear in searches. Previously, listings that had been Out-of-Stock for 90 consecutive days were automatically ended. To help you retain your sales history for longer, we’ll now keep your Out-of-Stock listings active for 180 consecutive days before ending them automatically.