COVID-19 Updates for eBay Sellers
Learn more about how we're supporting you, what to do if your stock or deliveries have been affected and complying with our relevant policies for your eBay listings. Last Updated 5 January 2021.
Recent Developments in NSW
New restrictions implemented in NSW may affect your eBay business. We’re implementing measures to protect you whether you are a seller based in an affected area or are posting items to buyers in these areas. These protections apply to transactions from 17 December 2020 until at least 11.59PM AEST on 31 January 2021.
We’re also extending Estimated Delivery Dates onsite for items located in Australia. This change will help manage buyer expectations and give you more time to fulfil your orders.
Government Restrictions in Victoria
Past restrictions implemented in Victoria may have also affected your eBay business. We implemented measures to protect you whether you were a seller based in Victoria or you were posting an item to a buyer in Victoria. These protections applied to transactions from 22 July 2020 up until 30 November 2020.
Listing Policies & Item Restrictions
Maintaining a safe marketplace is of utmost importance to us. We'd like to remind you of some of our rules for listings and have restricted listing of items in some categories to eligible business sellers to ensure our marketplace remains fair for buyers and sellers. We’ll update this page as these restrictions change.
Managing Your Stock, Postage and Returns
This year, you may have faced challenges when sending and receiving orders. We’ve therefore adjusted local and international delivery estimates and temporarily disabled eBay Guaranteed Delivery to give you more time to fulfil your orders.
Governments at both the state and federal level have announced a number of measures to help ensure businesses are supported during this difficult time. Whether you’re a sole trader, you employ staff or you own a company, there are options available to you.
Changes to eBay Seller Customer Support
We’re no longer offering customer service over the phone, as our team works from home but are still available via our online chat function. Unfortunately this means our wait times via chat may be a bit longer than usual.
If you do have an issue, we encourage you to search our Help pages for information first. Monitor our announcements in the eBay Community for further updates. We also recently launched a self-service customer support tool called Seller Help, which you can access from the Help Hub.
Changes to the Out-of-Stock Duration
The Out-of-Stock option allows your bulk, fixed price listings to be hidden from search results when the quantity is zero. As soon as you increase the quantity again, the listing will reappear in searches. Previously, listings that had been Out-of-Stock for 90 consecutive days were automatically ended. To help you retain your sales history for longer, we’ll now keep your Out-of-Stock listings active for 180 consecutive days before ending them automatically.