Impact of Cyclone Seroja in Western Australia

Last Updated 14 April 2021

What you Need to Know

The recent cyclone in Western Australia may have affected your eBay business.

We’re implementing a range of measures to support you and keep your eBay business running.

How We’re Protecting you

The following protections apply to sellers based in or posting items to buyers in Western Australia. These protections apply to transactions from 9 April to Friday 23 April:

Late Shipments and Cancellations

We will automatically remove your Late Shipment Rate defects, Seller Cancellation defects and related Negative or Neutral Feedback received for transactions between the above dates.

Item Not Received Claims

Your Item Not Received (INR) count in Service Metrics, along with any related Negative or Neutral Feedback will be removed for transactions between the above dates. To be eligible, upload valid tracking before the delivery is scanned.

Estimated Delivery Date Extensions

We’re extending Estimated Delivery Dates onsite for all items located in or being sent to Western Australia.

This change will help manage buyer expectations onsite and give you more time to fulfil your orders.

Taking Time Away From Your eBay Business

If you need to take a break from your eBay Store, you can use our Time Away settings which hides your fixed-price listings. This means buyers won't see them in your Store or in search. Buyers who have already purchased items will still be able to view them.

Learn More