Extreme weather Across regional VIC, NSW and QLD
Last Updated 11 June 2021
What you Need to Know
Recent extreme weather across regional VIC, NSW and QLD may have affected your eBay business.
We’re implementing a range of measures to support you and keep your eBay business running.
How We’re Protecting you
The following protections apply to sellers based in affected areas or are posting items to buyers in affected areas. These protections apply to transactions from 10 June to 16 June:
Late Shipments and Cancellations
We will automatically remove your Late Shipment Rate defects, Seller Cancellation defects and related Negative or Neutral Feedback received for transactions between the above dates.
Item Not Received Claims
Your Item Not Received (INR) count in Service Metrics, along with any related Negative or Neutral Feedback will be removed for transactions between the above dates. To be eligible, upload valid tracking before the delivery is scanned.
Estimated Delivery Date Extensions
We’re extending Estimated Delivery Dates onsite for all items located in or being sent to affected areas.
This change will help manage buyer expectations onsite and give you more time to fulfil your orders.
Taking Time Away From Your eBay Business
If you need to take a break from your eBay Store, you can use our Time Away settings which hides your fixed-price listings. This means buyers won't see them in your Store or in search. Buyers who have already purchased items will still be able to view them.