Managed Payments Troubleshooting: We’re Here to Help

If you need help with Managed Payments, here’s how to contact us:

Have us call you

If you’d like us to call you, click below.

Have us call you for:

  • Account holds, restrictions and suspensions
  • Changing your contact details
  • Getting paid as a Managed Payments seller
  • Pending payments
  • Selling fees for Managed Payments sellers

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Registering for eBay to manage payments as a Trust: What you need to know

How to prepare for the registration process 

Have your information and documents ready before you register including:

  • Trust deed and any other variations to the trust deed
  • ABN 
  • Identity information of the individuals who have key roles in operating or benefiting from the trust business such as the: 
    • Trustee individual
    • Trustee company
    • Beneficiary
    • Class of beneficiaries
    • Unitholder (for fixed unit trusts)
    • Appointer
    • Settlor
  • Bank account details including your online banking details which will allow you to complete bank verification during the registration process 

Common mistakes to avoid

  • Errors when inputting the name of your trust entity as registered with the Australian Business Register
  • Errors in your ABN
  • Not having your trust deed available for upload
  • Not having the identification details of the individuals who have key roles

Registering for eBay to manage payments: What you need to know

Here is what you need to have ready prior to the registration process: 

  • Company registration documents, partnership agreement or trust deed
  • Business registration numbers such as your ABN, ACN or business registration numbers according to the State you live in 
  • Identity information of the individuals who have key roles in operating or benefiting from the business such as:
    • Directors of your company 
    • Partners of the partnership 
    • Chairpersons of the association
    • Beneficial owners of the business
  • Bank account details including your online banking details which will allow you to complete bank verification while going through the registration process 
  • A Letter of Authorisation if your primary contact does not play a key role in operating or benefiting from the business 

Common mistakes to avoid

  • Errors when inputting the name of your business entity as registered with the Australian Business Register
  • Errors in your ABN or other details
  • Not having your documents available for upload when prompted
  • Not having the identification details of the individuals who have key roles 
  • Not having access to the bank account in which the payouts are paid to

Changing your business details after registering for eBay to manage payments: What to expect

While changing your business details after you have registered with us is possible, we will need to verify your identity again to make sure the new business exists and verify your identity. We recommend you have all your new business information ready prior to making changes. If you change your details your payouts will be on hold until we complete verification of your new business details.  

While we hope to complete verification of your new business details as soon as possible, there could be some delay.

I started entering my business details but I want to change it to another business OR I started to change my business details after registering for eBay to manage payments but I want to change it back

If you started registering your business details, you’ll have to complete the registration for the business with which you’ve started registering before you can change your details again.

I’m an active seller but I want to change my business details. The only options available to change my business details are to Companies and Partnerships. Will this change?

If you are an active seller, you will have the ability to change your business details to an entity type other than a Company or Partnership shortly.

My payouts have stopped. What should I do?

If you’ve recently changed your business details, your payouts have stopped because we’re working to confirm your new business details. Please be patient during this time. Once we have confirmed your information, your payouts will resume.

If you’ve been receiving your payouts regularly and they have suddenly stopped and you have not changed your business details, please contact eBay Customer Service using the links at the top of this page.

How do I know what my business entity name is?

If you don’t have the original business registration document, you can find your business entity name by checking the Australian Business Number Lookup tool on the Australian Business Registration website here.

How do I know what my ABN is?

If you don’t have the original business registration document, you can find your Australian Business Number by checking the Australian Business Number Lookup tool on the Australian Business Registration website here.

I want to register but it’s asking me what entity type I am before I proceed. How do I know what entity type my business is?

If you don’t have the original business registration document, you can find your business entity type by checking the Australian Business Number Lookup tool on the Australian Business Registration website here.

My business is set up as a Company. How do I know what my Australian Company Number (ACN) is?

All Australian Companies are registered with the Australian Securities and Investments Commission (ASIC). You can search for your Company details on the ASIC Register.

Inputting identification details for individuals: What you need to know:

 

  • Make sure you’re inputting all the details exactly as shown on the identification document
  • Check for errors
  • The format for the dates is DD/MM/YYYY
  • Don’t use abbreviations, for example Tim when it should be Timothy
  • Don’t use initials, for example Jonie H Nguyen when it should be Jonie Hui Nguyen
  • If you’re asked to upload a document, make sure it’s a high quality colour image 
  • Ensure your identification is valid and has not expired

Why have I been asked to complete a Letter of Authorisation during the registration process?

If the primary contact of your business does not play a key role then a Letter of Authorisation (LOA) is required.  

For example, if your business is a Company and the primary contact is not a Director of the Company, an LOA is required or if your business is a Partnership and the primary contact is not a Partner, an LOA is required.

I don’t have traditional forms of identification.

If you don’t have an Australian or international passport, or a State driver’s licence or proof of age/photo ID card, please contact eBay Customer Service using the links at the top of this page.

I can’t obtain the identification details of individuals who play a key role in the business I’m trying to register.

Please contact eBay Customer Service using the links at the top of this page.

You’ve asked me to upload a document but the system is not accepting it or I keep getting a message to upload my document when I have already attempted multiple times.

We recommend a jpg format as this works best with our systems.If you’re still unable to upload your document, please contact eBay Customer Service using the links at the top of this page.

I’ve registered and you’ve told me I’m on the list. What now?

Thanks for registering! We now ask that you wait until your account is activated for eBay to manage payments. Do not change your business details or bank account information in the interim. Changing these details may affect our verification process. 

Can I opt-out?

No. eBay requires all sellers to register for eBay to manage payments in 2021.