Handling Return Requests

A compelling returns policy can help you sell more. Learn about types of returns, setting returns policies, and how to save time by automating return requests. 

 

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Return Services

We’ve partnered with ParcelPoint and Australia Post to come up with return solutions that are simple, easy and keep buyers happy.

Offering Buyer-Friendly Returns

A competitive return policy can significantly increase your conversion:

  • Sellers who started offering 30-day free returns saw an average 26% sales increase, with negligible impact on returns volumes.
  • This jumps to 37% for sellers who started offering 60-day free returns.*

We also give more visibility in search and increased seller protections:

  • Buyers can filter search results by free returns
  • We'll show a Free Returns badge on your listings 
  • You can issue partial refunds if you receive a return not in its original condition 
  • We'll remove any negative or neutral buyer Feedback
  • Your listings will display a Free Returns badge
  • If you offer free returns, you can issue partial refunds if you receive a return not in its original condition. We’ll remove any negative or neutral buyer feedback.

*Conversion lift seen based on January 2018 eBay Australia data.

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