The returns flow is simple:
The better your returns policy is, the more attractive you'll be to buyers. The chart below shows the conversion lift you can expect by moving your listings to free returns.
|IF YOU CURRENTLY OFFER:||AND MOVE TO:||YOUR CONVERSION LIFT* COULD BE:|
|No returns||30 day free returns||26%|
|No returns||60 day free returns||37%|
|14 day returns||30 day free returns||14%|
|14 day returns||60 day free returns||23%|
By customising your return preferences, you can specify when you want to expedite different types of return requests by instructing eBay to process them automatically.
For example, you can automatically approve all return requests or requests for a certain reason. Or for items up to a certain value, you may prefer to automatically issue a refund and inform the buyer to keep the item.
If you need further customisation options (such as to only automate returns in certain categories or lists) you can do that using the advanced return rules.
We know you’re busy running your business and dealing with returns can be a hassle at times. We also know if buyers aren’t happy with their item, they want to be able to return it easily to you.
We’ve partnered with ParcelPoint to come up with a returns solution that is easy for you and will keep your buyers happy.
Buyers can still open a request to return an item that isn't as described, and their purchase may still be eligible for eBay Money Back Guarantee. If you're a business seller you may also have obligations to your buyers under Australian Consumer Law.
We'll review the situation and if we determine that the buyer hasn't complied with your return policy or the conditions outlined in the eBay Money Back Guarantee policy, it may not count toward your transaction defect rate and percentage of cases closed without seller resolution.
Some items are not eligible for returns service based on:
Examples of ineligibile items include but not limited to: