Search form

2385797
Returns

Offering a generous returns policy doesn't just make your buyers happy - it could help you sell more.

Topics we'll cover

HOW RETURNS WORK

--Single Image Content Start--

The returns flow is simple:

  1. Your buyer requests a return
  2. You respond to the return request
  3. Your buyer prints a return postage label
  4. Your buyer posts the item back to you or your buyer can choose ParcelPoint Returns (depending on who is paying for the return)
  5. You inspect the item and issue a refund
  6. The return is closed and you can relist the item
--Single Image Content End--

 

LIFT SALES WITH FREE RETURNS

--Paragraph Start--

The better your returns policy is, the more attractive you'll be to buyers. The chart below shows the conversion lift you can expect by moving your listings to free returns.

IF YOU CURRENTLY OFFER: AND MOVE TO: YOUR CONVERSION LIFT* COULD BE:
No returns 30 day free returns 26%
No returns 60 day free returns 37%
14 day returns 30 day free returns 14%
14 day returns 60 day free returns 23%
*Conversion lift seen based on January 2018 data. Individual results may vary. eBay does not guarantee that each seller will experience the same lift. “Free returns” refers to when the seller pays return postage no matter the reason for return, with no restocking fee.
 
--Paragraph End--

SAVE TIME BY CUSTOMISING YOUR RETURNS PREFERENCES


By customising your return preferences, you can specify when you want to expedite different types of return requests by instructing eBay to process them automatically.

For example, you can automatically approve all return requests or requests for a certain reason. Or for items up to a certain value, you may prefer to automatically issue a refund and inform the buyer to keep the item.

If you need further customisation options (such as to only automate returns in certain categories or lists) you can do that using the advanced return rules.

Read more about returns preferences here

 

PARCELPOINT RETURNS

--Paragraph Start--

We know you’re busy running your business and dealing with returns can be a hassle at times. We also know if buyers aren’t happy with their item, they want to be able to return it easily to you.

We’ve partnered with ParcelPoint to come up with a returns solution that is easy for you and will keep your buyers happy.

--Paragraph End--
--Dynamic Iconography Content Start--
--Dynamic Iconography Content End--
 
--Dynamic Image With Text Content Start--
--Start--
--End--

More on ParcelPoint Returns

--Dynamic Image With Text Content End--

 

FAQs ABOUT RETURNS

NEXT

NEXT ARTICLE