Last Updated 5 August 

If you are a seller based in Victoria or you’re selling to a buyer based in Victoria, new restrictions have been put in place that may affect your eBay business. 

We’re here to support you to keep your eBay business running.

How We’re Protecting you

Here are the measures we have put in place if you are a seller based in Victoria or you are shipping an item to a buyer in Victoria:

Estimated Delivery Date Extension 

We’re extending Estimated Delivery Dates onsite for items located in or being delivered to Victoria. This change will help manage buyer expectations and give you more time to fulfil your orders. 

Late Shipments and Seller Cancellations 

We will automatically remove your Late Shipment Rate defects, Seller Cancellation defects and related Negative or Neutral Feedback received for transactions between 22 July 2020 to 30 September 2020. Your Late Shipment rate and Seller Cancellation rate in Seller Performance Standards will be automatically adjusted.  

Item Not Received Claims 

Your Item Not Received count (INR) in Service Metrics, along with any related Negative or Neutral Feedback will be removed automatically for transactions between 22 July 2020 to 30 September 2020. To be eligible for this protection, you must upload valid tracking before the delivery is scanned.

Please allow up to a week for the above protections to take effect. You can keep track of defects, negative Feedback and buyer claims in our new Seller Help tool.

Managing Your Deliveries and Returns 

Using Local Pick-up

If you’re a seller based in Victoria and you use Local pick-up, please consider alternative delivery options at this time. 

You can use the eBay Labels Platform to send your items with the option of courier pick-up for your parcels with Sendle at no extra cost. 

Please note that due to Government restrictions, some Sendle drop off locations in Victoria may be currently closed. Please check the drop off locator before heading to your usual location. You can learn more about eBay Prepaid Postage Labels on the Seller Centre.

Postage Carrier Updates 

See the latest updates from your postage carrier to see if your deliveries may be impacted. 

Australia Post    Sendle  CouriersPlease   Fastway

Helpful Resources

Putting Your Business Into Holiday Mode 

If you need to take a break from your eBay Store for any reason, you can put it on Holiday Mode which hides your fixed-price listings.This means buyers won't see them in your eBay Store or in search results. Buyers who have already purchased items will still be able to view them.

Learn More About Holiday Mode

Government Support 

Governments at both the state and federal level have announced a number of measures to help ensure businesses are supported during this difficult time. Whether you’re a sole trader, you employ staff or you own a company, there are options available to you.

Learn More