Last Updated 20 July
Listing Policies & Item Restrictions
Maintaining a safe marketplace is of utmost importance to us. We'd like to remind you of some of our rules for listings. We have also restricted listing of items in some categories to eligible business sellers to ensure our marketplace remains fair for buyers and sellers. We’ll update this page as these restrictions change.
Changes to eBay Seller Customer Support
We’re no longer offering customer service over the phone, as our team works from home but are still offering our usual online chat function. Unfortunately this means our wait times via chat may be a bit longer than usual.
If you do have an issue, we encourage you to search our Help pages for information first. Monitor our announcements in the eBay Community for further updates. We also recently launched a self-service customer support tool called Seller Help, which you can access from the Help Hub.
Managing Your Stock, Postage and Returns
With new mandates from the government about quarantine and social distancing, sellers, buyers and carriers are facing challenges when sending and receiving orders. We’ve therefore adjusted international delivery estimates and temporarily disabled eBay Guaranteed Delivery.
Governments at both the state and federal level have announced a number of measures to help ensure businesses are supported during this difficult time. Whether you’re a sole trader, you employ staff or you own a company, there are options available to you.
Changes to the Out-of-Stock Duration
The Out-of-Stock option allows your bulk, fixed price listings to be hidden from search results when the quantity is zero. As soon as you increase the quantity again, the listing will reappear in searches. Previously, listings that had been Out-of-Stock for 90 consecutive days were automatically ended.
To help you retain your sales history for longer, we’ll now keep your Out-of-Stock listings active for 180 consecutive days before ending them automatically.
- If your listings have been Out-of-Stock
If listings have been out of stock for an extended period of time, you may want to use other eBay tools and features to help kick-start sales when you restock. This might include:
- Providing recommended item specifics
- Using negotiation tools such as Best Offer or Offers to buyers
- Volume Discounts
- Promoted Listings