Last Updated 27 May
Fee Support for our Sellers
At eBay, it's our responsibility to support you to sustain and grow your business during these difficult times. We want to continue to deliver essential products buyers need. They’re relying on eBay when other shopping habits are affected.
We have introduced a number of additional support measures to assist you with your eBay fees.
Insertion Fee Relief
We're waiving all Insertion Fees until 30 June 2020.
Holiday Mode Support
We're waiving Store subscription fees until the end of June if you need to put your eBay Store into holiday mode.
Listing Policies & Item Restrictions
Maintaining a safe marketplace is of utmost importance to us. We'd like to remind you of some of our rules for listings. We have also restricted listing of items in some categories to eligible business sellers to ensure our marketplace remains fair for buyers and sellers.
Updates to Your Seller Protections
You may be facing challenges when it comes to your day-to-day business operations. To protect you, we’ll ensure you aren’t penalised for being unable to perform certain business functions.
We’re protecting your Seller Performance Standard from being downgraded between March to June 2020.
Changes to eBay Seller Customer Support
We are changing how we provide customer service to you. Under guidance from health authorities, we won’t be able to offer customer service over the phone until further notice.
You can still speak to our support team online using the chat function. You can also use our new Seller Help tool to quickly and easily manage your returns, items not received and other selling issues.
Managing Your Stock, Postage and Returns
We’re protecting you from Item Not Received claims where there is a delivery scan, no matter the item’s value. We recommend you stop using Signature on Delivery for your items to help alleviate operational challenges carriers are facing at this time.
With new mandates from the government about quarantine and social distancing, sellers, buyers and carriers are facing challenges when sending and receiving orders as well as managing returns. We’re therefore temporarily disabling eBay Guaranteed Delivery and extending returns and refund windows for buyers and sellers.
Governments at both the state and federal level have announced a number of measures to help ensure businesses are supported during this difficult time. Whether you’re a sole trader, you employ staff or you own a company, there are options available to you.
Changes to the Out-of-Stock Duration
The Out-of-Stock option allows your bulk, fixed price listings to be hidden from search results when the quantity is zero. As soon as you increase the quantity again, the listing will reappear in searches. Previously, listings that had been Out-of-Stock for 90 consecutive days were automatically ended.
To help you retain your sales history for longer, we’ll now keep your Out-of-Stock listings active for 180 consecutive days before ending them automatically.
- If your listings have been Out-of-Stock
If listings have been out of stock for an extended period of time, you may want to use other eBay tools and features to help kick-start sales when you restock. This might include:
- Providing recommended item specifics
- Using negotiation tools such as Best Offer or Offers to buyers
- Volume Discounts
- Promoted Listings