Delivery tracking provides valuable information that is beneficial to both you and your buyer. This information allows everyone to understand where the item is and its estimated delivery time. Tracking is critical to your selling success and best of all, it’s easy to set up. Choose from a number of different options to upload tracking information to eBay.
Postage tracking is information provided by the postage carrier on the whereabouts of a parcel once it has been entered into their system. It allows both buyers and sellers to easily trace the item’s journey, knowing how far it is away from the destination as well as providing information on each step in the parcel’s journey, or ‘tracking events’. We encourage all eBay sellers to use a postage method that offers tracking and upload this information to eBay.
There are a number of ways to upload the information to eBay and these are explained below.
To help increase buyers' confidence when shopping with you, Australia Post is trialling a Domestic letter with tracking service. The new trial service costs $2.20 per prepaid 125g envelope ($2.14 per pack of 10) and includes domestic delivery, tracking, and scanning on delivery - making it an economical way to send and track your items. Find out more on how Domestic letter with tracking can help grow your business.
A valid tracking number means the number has no typos or missing digits. A valid tracking number is important as it means you can accurately track the item and know how far it is from the delivery destination. An invalid tracking number could result in not being able to locate the item or know its whereabouts if there's a delay in delivery.
Please download the full list of carriers we support and their carrier IDs. It's highly recommended that you upload using the carrier names as per this list as this will ensure accuracy when mapping.
With a valid tracking number the item's tracking status can be traced using the tracking ID.
An invalid tracking number means the item's tracking status cannot be traced.
Tracking information from virtually any carrier can be uploaded to eBay. Below is a guide to the available options and the parcel volumes they best suit.
|Available tools for uploading tracking||AVERAGE PARCELS EACH WEEK up to 100||AVERAGE PARCELS EACH WEEK 100-1000||AVERAGE PARCELS EACH WEEK over 1000|
|Purchase postage labels on eBay|
|Selling Manager Pro|
|Third party order management tool|
|eBay File Management Centre|
All Australia Post services offered on eBay through our postage label printing platform include online tracking. In fact, when you buy and print your postage on eBay, tracking information is automatically uploaded to eBay and sent to your buyer.
A 3rd-party order management tool can make uploading tracking information quick and easy, which is important, especially if you are managing a high number of orders. We recommend Ready To Ship and Ship It. These providers automate tracking uploads as well as offer tools to automate the shipping process:
This might seem like a series of new steps to perform, but it’s recommended when you have a large list of orders to update. Manual updating works better when you have fewer number of orders.
If you sell large quantities and prefer to interact with eBay through the eBay Trading Web Services (Trading API), tracking information and carrier name can be passed via the CompleteSale API. If you’re looking to switch to using one of our APIs, we highly recommend consulting with some of our trusted eBay integration partners as you can instantly connect to their middleware instead of building your own connection to eBay APIs saving you valuable time and resources.
If you're using M2E, simply click Mark as Shipped on the Magento orders page to confirm that you have dispatched the order, and then add tracking details. For more details on uploading tracking with M2E visit the View and edit eBay order details help page.
The easiest way to ensure you provide accurate tracking information is by copying and pasting it directly from your carrier’s website. Tracking information can also be accessed on the item's Order Details page, ask Seller a Question page and in requests or cases in our Resolution Centre.