On eBay, buyers can initiate a return request for one of two reasons:
From spring 2017, if you are currently accepting change of mind returns, we’ll automatically accept these returns on your behalf when the buyer is responsible for the cost of return shipping.
Save time by adding your preferred postage, payment and returns options to business policies that you can apply to your listings.
You can apply these policies to listings instead of specifying payment, postage and returns options every time you list. Creating multiple policies gives you the flexibility to include different preferences depending on what you're listing. Read more on how to set them up in Set your business policies.
Keeping on top of your return requests is all part of providing great customer service, and we give you the tools to handle them efficiently.
Go to My eBay > Selling > Returns to check the status of any current return requests. We'll also email you whenever there's a new return request, as long as you have that option enabled in your Communication preferences.
When you receive a return request you have 3 business days to take one of the following actions:
Remember you can save time by customising your returns preferences.
If you are responsible for the return postage costs, you then select and send your return label:
We'll keep you updated each step of the way - including when you can expect to receive the returned item and the due date for sending the buyer a refund. We also make it easy for you to complete any actions such as issuing a refund.
An RMA number is a reference number you can use to keep track of returns. You don’t have to add them and, if you don’t, we will automatically generate a unique returns ID that you can use to match returned items against your listings in My eBay.
Go to My eBay > Account > Site preferences > Return preferences and select Give me the option to add a RMA (return authorisation number) to each return label to switch them on.