Feedback and detailed seller ratings measure how satisfied your customers are with their experience. By monitoring these standards, you’ll become familiar with how you're tracking and recognise opportunities to improve your service and attract new customers.
Today's online shoppers expect fast delivery and good communication. eBay provides sellers with tips and tools to help make efficient sales and maintain a good relationship with buyers, encouraging them to become loyal and repeat shoppers.
For most sellers it's not often that something goes wrong with a transaction. But if it does, our after-sale process makes it easy to respond to requests, returns and other transaction issues effectively.
There are lots of ways to be a great seller, but keeping your buyers satisfied is relatively simple as long as you follow these guidelines.
Take a look at our short video to learn how these guidelines help you to keep your seller performance high on eBay.
All return requests are managed through My eBay. You can also customise returns preferences to help you respond to return requests promptly and efficiently.
Our Feedback system allows buyers and sellers to leave each other Feedback on transactions. We recommend you leave Feedback for your customers as soon as they pay. They'll be more likely to leave Feedback quickly in response.
Selling Manager makes leaving Feedback more efficient, for example:
Learn more about leaving Feedback with Selling Manager
Your transaction defect or late shipment report can help you understand how your seller status has been affected and which areas may be holding you back.