Click & Collect allows your buyers to collect items they have purchased from your store at their selected ParcelPoint or Woolworths store.
Click & Collect is all about convenience and security; your buyers control where and when they collect their parcel, with the knowledge it’s being held in a secure location at their selected ParcelPoint or Woolworths location.
Sellers find that Click & Collect offers them greater flexibility, as well as access to eBay’s unparalleled customer reach.
HERE’S WHAT SOME OF OUR SELLERS HAD TO SAY ABOUT CLICK & COLLECT:
“The credibility Click & Collect gives our store as well as allowing our customers to pick up outside business hours in many locations is a huge bonus for us. It’s a feature that would normally not be a cost viable solution for small to medium businesses and only be possible for large retailers. It allows us to compete with the big guys! Our suppliers have warmly accepted it too as it means more business for them, and in turn, that means the possibility of better wholesale pricing for us. Thanks eBay”
Paul Nieuwenhuys - Founder & CEO Hooked Online
“Click & Collect is easy to use and very convenient for buyers that want to pick-up after normal business hours. It’s also a better option for registered parcels as your buyers don’t have to go to a Post office”
Michael B - Sales Manager of Bit Deals
“Click & Collect gives our customers exactly what they want - convenience & flexibility. It is a no brainer for sellers looking to grow their business on eBay."
Val - Boutique Retailer
*Findings from UK Click & Collect survey, May/June 2015.
We’ve got a team focused solely on supporting the Click & Collect service so if you need a hand, contact us.
If you've checked all of the above, but Click & Collect isn't shown on your listings, please contact us.
Of course if you want to, you can buy your postage from Australia Post on eBay and tracking will automatically be uploaded for you.
Not all items on eBay.com.au are eligible for Click & Collect. Your listing must comply with the following in order to be eligible:
EBAY MONEY BACK GUARANTEE
Excluded Goods means:
An indicative list of dangerous & prohibited goods, articles and substances is shown below. This list is not exhaustive and may be amended from time to time.
Anti-knock motor fuel additive
Automobile parts that are magnetised materials (consistent with Australia Post guidelines class 9)
Batteries, dry cell (unless packed according to Australia Post guidelines D.10.2)
Batteries, car (or any wet cell battery)
Beverages that are flammable liquids (consistent with Australia Post guidelines class 3)
Batteries, lithium (unless packed according to Australia Post guidelines D.10.2)
Blades, surgical, used
Infectious substances including biological, products, cultures, medical waste and patient specimens
Bleaching agents, permanganate
Blood and its components
Carbon dioxide and ethylene oxide mixtures
Cellulose nitrate products
Camping stores containing flammable gas
Carbon dioxide, solid (dry ice)
Cleaning compounds, flammable
Cigarette lighters containing flammable gas
Cleaning liquids, corrosive
Engine starting fluid
Engines, internal combustion
Fibreglass repair kits
Fire extinguishers containing compressed or liquefied gas
Film, cellulose nitrate
First aid kits
Fragile items (unless packed according to Australia Post guidelines D.10.6)
Fuses Hair colouring products that are organic peroxides (consistent with Australia Post guidelines class 5)
Hair spray – pump-action container
Hair spray – aerosol container
Liquids (unless packed according to Australia Post guidelines D.10.10)
Luminous dials or luminous compounds in bulk
Magnetic tapes and discs
Matches of all kinds
Medicines (unless packed according to Australia Post guidelines D.10.14)
Mercury, mercury compounds or mercury in manufactured items, such as thermometers
Needles, surgical, used
Neon Paint and paint removers
Paper caps for toy pistols
Paint or varnish removers
Parasites, human or animal
Perfumery products with flammable solvents
Photographic supplies and repair kits
Pyrotechnic signal devices
Rocket motors (models)
Rust removers or preventers
Surgical blades or needles, used
Tear gas devices
Tablets (unless packed according to Australia Post guidelines D.10.13)
Thermometers, mercury filled
Varnish and varnish removers
|To exclude listings using…||Here's what to do:|
|Create a listing (Sell Your Item) form||Look for the check box in the Postage and payments section of the listing form.|
|Business policies||Create a new policy with the same postage options, excluding Click & Collect, then assign the policy to listings you don't want included.|
|Bulk edit tool or Selling Manager/Pro||Go to Edit field > Postage (domestic) and opt out the listings you don't want included.|
|Magento||Apply a shipping policy with appropriate settings. The Click & Collect Opt-out option should be set to Yes.|
|File Exchange||Update the File Exchange template to disable the Click & Collect field.|
|Neto||View instructions from Neto|