Getting Paid and Making the Most of Your Money

Here's what you need to know.

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On This Page

 

  • Introduction

  • Getting paid

  • Choose or change your payout schedule

  • Connect or change your bank account

  • Payouts infographic

  • Protecting your data

  • Helpful resources 

  • FAQs

It’s simple for sellers to get paid on eBay

When you sell on eBay, your earnings go to your bank account. Fees and selling costs will be deducted before you get paid and the remainder of your eBay earnings will go directly to your bank account. Learn more about fees on eBay here .

You will find details of your payouts, including all related fees and selling costs, in the Reports section in My eBay or in Seller Hub if you’re opted in.

 

Buyers have several ways to pay, including by credit, debit, and gift cards, Apple Pay, Google Pay, PayPal, and Afterpay.  

Here are a few benefits of selling and getting paid on eBay

  • Streamlined fees: Fees are netted and deducted before you get paid. Learn more about additional details on fees in the Help Hub .

  • Flexible payouts: You can choose to receive daily, weekly, fortnightly or monthly payouts. Just select the payout schedule option that works best for you.

  • Seller protections: As long as your account is in good standing, eBay may protect you from unauthorised transactions directly, like if a seller didn’t receive an item or if you have an issue with the transaction.

  • Buyer options: Buyers have several ways to pay, including by credit, debit, and gift cards, Apple Pay, Google Pay, PayPal, and Afterpay.

Get paid on your schedule

You have several timing options for scheduling payouts. If you like to pace your payouts, opt for monthly, fortnightly or weekly . Spacing out your payouts means less mental math and allows you to conveniently apply the funds from your pending payouts to your eBay expenses, such as refunds and fees. If you’d like your funds sooner, choose to receive your payouts daily


If you choose to receive payouts monthly, payouts of Available funds are sent to your bank on the first Tuesday of the calendar month.


If you choose to receive payouts fortnightly or weekly , payouts of Available funds are sent to your bank on Tuesdays. 


Monthly, fortnightly and weekly payouts will include the Available funds from sales with confirmed payments through the Sunday prior to your payout date. For sellers on a daily payout schedule, payouts are initiated within 2 business days (excluding bank holidays) of confirming the buyer’s payment, regardless of how the buyer pays.

 

Once a payout is initiated, funds will be available in your bank account per normal bank processing times, typically within 1-3 business days. In the event of a bank holiday, payouts will be made on the following day.

 

You will find details of your payouts, including all related fees and expenses, in the Reports section in Seller Hub or My eBay.

 

You can change your Payout schedule on the Payments tab in My eBay.

Connect or change your bank account for payouts

When you set up your eBay selling account, you were asked to connect a bank account to receive your payouts.  If you need to add or change your bank account for any reason, you may update your account information in the Payments section in My eBay or, if you’re opted in, the Payments tab in Seller Hub. You can use an existing bank account or add a new one.

FAQs

What is the checkout experience for buyers?

Your buyers can use a wide variety of payment methods such as credit, debit, and gift cards, Apple Pay, Google Pay, PayPal, and Afterpay. They can also save and store their card information for quicker checkout in the future.

Please refrain from specifying preferred payment methods in your listings. For more information, see our listing policies .

Can buyers from outside of Australia purchase from me?

Most non-AU buyers can shop and pay on the eBay.com.au site. In most cases, the non-AU buyer can pay using their locally supported forms of payment.

When should I post my items?

When an order appears as Awaiting Shipment in Seller Hub, or Ready to Ship in My eBay, it means the buyer has provided their payment information to eBay, and it’s time for you to post the order. eBay will not ask you to post an order until the buyer’s payment has been confirmed.

Do I need a bank account to receive my Payouts?  

Yes, payouts are sent directly to your bank account when you sell on eBay. During the registration process you can choose to add a local bank account or you can do it later. You will need to add a bank account so we can send you your earnings.

Alternatively, you can navigate to the Account section of My eBay, Under Payments , select Payment options > Add payment option > Bank account.

You can also verify your bank information through Trustly, an eBay partner, providing a secure connection to your bank. eBay does not collect or store the bank account access credentials you provide during the registration and onboarding process. Access credentials you supply are used by your bank to verify your identity and establish a connection with eBay to deposit payments to your bank account. 

You can also safely verify your bank account using microdeposits . With this method, eBay will make two microdeposits in unique amounts to your bank account to verify that we have the correct bank account information for you. The microdeposits will usually post to your bank account within 1-3 business days, depending on your bank.

To identify the microdeposits, look for 2 small microdeposits in your account transaction history. Once you receive the deposits, you may return to eBay’s registration site to enter the amounts you received. Once verified, you will receive an email confirming your account. We’ll withdraw the amount of the microdeposits from your bank account typically within 3 business days.

How are you protecting my personal information?

We only ask for the information we need to keep you safe and pay out your earnings. Your trust is our priority. We have also simplified claim and seller protections to make your experience even easier.

As an additional security measure, eBay also supports two-factor authentication. We highly recommend that sellers leverage this additional layer of security. When two-factor authentication is enabled, sellers must authenticate the login credentials associated with their eBay account via SMS or push notifications if they have the eBay app on their iOS or Android device.

Buyers are sensitive about sharing payment information. How does eBay keep their payments information secure?


eBay has adopted physical, technical and operational controls to protect cardholder data and comply with the Payment Card Industry Data Security Standards (PCI DSS). We are currently performing PCI level one compliance at the highest form of security in the payment card industry and buyer payments data is not shared with the seller.

If I have a direct debit set up with eBay, does it mean you can take money from my account?

Your fees and other selling costs are automatically deducted from your sales proceeds. However, you’ll need to set up a valid payment method to cover your selling costs in case your sales proceeds are insufficient. A valid payment method includes a debit or credit card, or a linked bank account. We may add up the amounts you owe into a single charge.

Why can’t I get funds the same day?

We aim to pay you as quickly as possible, but are dependent on the credit card brands (Visa, MasterCard, American Express, etc.) and banks for payout processing and timely funds settlement. 

Are buyer purchases covered by the eBay Money Back Guarantee? 

Eligible buyer purchases are covered by the eBay Money Back Guarantee (eMBG). 

Will my transactions be eligible for seller protections?

Please s ee our seller protections policy for more details about eligibility for seller protections. Additionally, as described in the Payments Terms of Use , as long as your account is in good standing, eBay may protect you from unauthorised transactions directly, such as by investigating and re-presenting chargebacks. 

Items not covered under the eBay Money Back Guarantee include vehicles, real estate, websites and businesses for sale, classified ads, services, digital content, intangible goods, and some business equipment categories. See the full list in the eBay Money Back Guarantee policy .

How do claims, refunds, and returns work?


eBay provides sellers with support and service on claims, refunds, and returns. You’ll have the ability to make comprehensive seller-initiated refunds for full or partial amounts, by item or on the full order, on eBay or via a third-party platform.

Buyers can request refunds by canceling an order, making a return or filing a claim under the eBay Money Back Guarantee. They may also choose to directly file disputes with their financial institution.


You have access and visibility to all refund, claim and dispute requests in Seller Hub. For the majority of claims, returns, and refunds, refunds will be returned to the original payment method the buyer used at time of purchase.


We will deduct fees, and expenses such as those arising from refunds, claims or disputes, directly from your earnings. If your earnings are not sufficient to cover these amounts we will charge your payment method on file (debit or credit card, and/or linked bank account). You can find more information about claims, refunds , and returns in the Help Hub .


What are payment disputes?


Buyers may ask their financial institution to open a payment dispute or chargeback request if they believe there is an issue with their order.  Visit our Payment dispute seller protections page for details on how seller protections work and receive guidance on how to respond to a payment dispute, evidence to provide, and when you'll be protected.


How are PayPal Buyer Protection disputes handled on eBay?


A payment dispute is created on eBay when a buyer initiates a PayPal Purchase Protection dispute or when a buyer initiates a chargeback or other type of dispute with their financial institution. 


Between eBay and PayPal, buyers cannot use more than one resolution method to get a refund. If a buyer files a payment dispute with PayPal, any eBay Money Back Guarantee claims, open order cancellations, or return requests for the same transaction are immediately closed.  If it is with a financial institution, the financial institution decides the final outcome of the payment dispute. 

Where can I go if I need more help?  

Our help centre is there to assist you with all eBay queries, including any questions on payments. Through the centre, you can request a call or chat live with one of our teammates.