Your buyers can use a wide variety of payment methods such as credit, debit, gift cards, Apple Pay, Google Pay, PayPal, Zip and Afterpay. They can also save and store their card information for quicker checkout in the future.

Please refrain from specifying preferred payment methods in your listings. For more information, see our listing policies.

Most buyers outside of Australia can shop and pay on the eBay.com.au site. In most cases, non-AU buyers can pay using their locally-supported form of payment.

When an order appears as Awaiting Shipment in Seller Hub or Ready to Post in My eBay, it means a buyer has provided their payment information to eBay and it’s time for you to post the order. eBay won’t ask you to post an order until the buyer’s payment is confirmed.

Yes, payouts are sent directly to your bank account when you sell on eBay. During the registration process you can choose to add a local bank account or you can do it later. You will need to add a bank account so we can send you your earnings.

You can navigate to the Account section of My eBay, under Payments, select Payment options > Add payment option > Bank account.

You can also verify your bank information through Trustly, an eBay partner, providing a secure connection to your bank. eBay does not collect or store your bank account access credentials provided during the registration and onboarding process. Access credentials you supply are used by your bank to verify your identity and establish a connection with eBay to deposit payments to your bank account. 

You can also safely verify your bank account using microdeposits. With this method, eBay will make two microdeposits in unique amounts to your bank account to verify that we have the correct bank account information for you. The microdeposits will usually post to your bank account within 1-3 business days, depending on your bank.

To identify the microdeposits, look for 2 small microdeposits in your account transaction history. Once you receive the deposits, you may return to eBay’s registration site to enter the amounts you received. Once verified, you will receive an email confirming your account. We’ll withdraw the amount of the microdeposits from your bank account typically within 3 business days.

Choosing a weekly, fortnightly or monthly payout schedule streamlines financial reconciliation and can mean more funds are available to cover selling costs, like refunds and fees.

We only ask for the information we need to keep you safe and pay out your earnings. Your trust and safety is our priority. We have also simplified claim and seller protections to make your experience even easier.

As an additional security measure, eBay also supports two-factor authentication. We highly recommend that sellers leverage this additional layer of security. When two-factor authentication is enabled, sellers must authenticate the login credentials associated with their eBay account via SMS or push notifications if they have the eBay app on their iOS or Android device.

eBay uses physical, technical and operational controls to protect cardholder data and comply with the Payment Card Industry Data Security Standards (PCI DSS). We are currently performing PCI level one compliance at the highest form of security in the payment card industry and buyer payments data is not shared with the seller.

Your fees and other selling costs are automatically deducted from your sales proceeds. However, you’ll need to set up a valid payment method to cover your selling costs if your sales proceeds are insufficient. Valid payment methods include a debit or credit card, or a linked bank account. We may add up the amounts you owe into a single charge.

We aim to pay you as quickly as possible, but are dependent on the credit card brands (Visa, MasterCard, American Express, etc.) and banks for payout processing and timely funds settlement. 

Eligible buyer purchases are covered by the eBay Money Back Guarantee (eMBG). 

Please see our seller protections policy for more details about eligibility for seller protections. Additionally, as described in the Payments Terms of Use, as long as your account is in good standing, eBay may protect you from unauthorised transactions directly, such as by investigating and re-presenting chargebacks. 

Items not covered under the eBay Money Back Guarantee include vehicles, real estate, websites and businesses for sale, classified ads, services, digital content, intangible goods, and some business equipment categories. See the full list in the eBay Money Back Guarantee policy.

eBay provides sellers with support and service on claims, refunds and returns. You’ll can make comprehensive seller-initiated refunds for full or partial amounts, by item or on the full order, on eBay or via a third-party platform.

Buyers can request refunds by canceling an order, making a return or filing a claim under the eBay Money Back Guarantee. They may also choose to directly file disputes with their financial institution.

You have access and visibility to all refund, claim and dispute requests in Seller Hub. For the majority of claims, returns and refunds, refunds will be returned to the original payment method the buyer used at time of purchase.

We will deduct fees and selling costs, such as those arising from refunds, claims or disputes, directly from your earnings. If your earnings are not sufficient to cover these amounts, we will charge your saved payment method (debit or credit card, and/or linked bank account). You can find more information about claims, refunds and returns in the Help Hub.

Buyers may ask their financial institution to open a payment dispute or chargeback request if they believe there is an issue with their order. Visit our Payment dispute seller protections page for details on how seller protections work and receive guidance on how to respond to a payment dispute, evidence to provide, and when you'll be protected.

A payment dispute is created on eBay when a buyer initiates a PayPal Purchase Protection dispute or when a buyer initiates a chargeback or other type of dispute with their financial institution. 

Between eBay and PayPal, buyers cannot use more than one resolution method to get a refund. If a buyer files a payment dispute with PayPal, any eBay Money Back Guarantee claims, open order cancellations or return requests for the same transaction are immediately closed.  If it is with a financial institution, the financial institution decides the final outcome of the payment dispute.