What you Need to Know
Changes to how you communicate with your buyers
To protect all our customers’ privacy and combat spam and phishing attacks, we’ll show most buyers and sellers an alias email address for each other on eBay orders. This is a global change that will apply to a majority of eBay’s sites.
Starting in mid-September, you’ll still be able to send messages to your buyers both directly and via eBay, but instead of their actual email address, you’ll see an alias email address. Your email address will also be shown as an alias address to your buyers.
eBay will still provide all the necessary information for you to communicate with your buyers to answer questions and finalise orders. We also have onsite tools to help you with the selling process and resolve issues such as unpaid items or cancellations, and manage any returns, refunds or ‘Item not received’ requests.