Welcome to the Last Seller Update for 2020

This year has brought new challenges for many Australian businesses. At eBay, we're continuing to enhance our tools and make changes to our platform to make running your eBay business easier. We’re passionate about empowering you to grow and succeed on the platform.

Browse the topics below and familiarise yourself with what you need to do to finish the year strong.

Spring 2020 eBay seller update

Explore This Summer's Update

promoted listings

Managed Payments Updates

Get the latest information on eBay Managed Payments to ensure your business is registered and ready for activation.

 

Plus

eBay Plus Updates

We’re continuing to deliver benefits and drive sales for sellers with eBay Plus-badged listings and retiring the eBay Premium Service badge.

 

eBay Plus

Promoted Listings Updates

We’ve updated the eligibility criteria for the Promoted Listings tool. We’ve also made improvements to make it easier for you to set-up and track the performance of your campaigns. 

Woman holding takeaway coffee cup looking up

Time Away Settings

Time Away settings have replaced the functionality of holiday settings, to give you more flexibility when taking a break from your eBay business.

item specifics

Item Specifics Updates

New item specifics requirements and tools to update your item specifics to improve the ranking in search results.We're also announcing category changes to help buyers find your items.

Sendle

Postage Updates

Sellers can now print postage labels for your eBay and Shopify orders through our multi-channel shipping portal and discounted pricing will soon be available for some sellers with Sendle on eBay.

Zip Biz

Email Address Visibility on eBay

We’re changing the visibility of email addresses on eBay to provide you and your buyers added privacy and protection when you send messages to each other.

Coronavirus and eBay's Selling Policies

Growth Tool Enhancements

We’ve launched improvements to our eBay tools including Terapeak, offers to buyers and the Seller Hub performance tab.

buyer returns

The Importance of Tracking

Sellers who use a tracked postage service and upload valid tracking for eBay orders will benefit from better Estimated Delivery Dates and increased seller protections.

Spring 2020 eBay seller update

eBay Money Back Guarantee Requirements

We’re changing the requirements for a signature confirmation under the eBay Money Back Guarantee policy and extending the time a buyer has to return an item to you.

Current Seller Protections

Government restrictions implemented in Victoria may affect your eBay business. See what measures we have put in place to support you - whether you are a seller based in Victoria or you are shipping an item to a buyer in Victoria.

Learn More

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On the eBay for Business YouTube Channel you can see how-to videos, seller stories and learn more about eBay tools that can help grow your business.

ebay spring seller update 2020

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Spring 2020 eBay seller update

Have a Selling Question?

You can visit our Seller Help Hub to find more detailed information and FAQs about everything from creating listings to working with buyers. You can also chat with one of our customer service representatives.