Key Dates

  • 1 October, 2019: We’ll apply extra protections to transactions where your listings have an eBay Plus badge.

What's Changing

We already protect all sellers against abusive buying behaviour, and events outside of your control. From 1 October, we’ll provide additional protection for listings with an eBay Plus badge:

If you receive a false ‘Item not as described’ request

  • Let us know, using our new Report a Buyer tool.
  • If we determine the buyer made a false claim, we’ll credit your monthly invoice with a return postage label up to $9.
  • We’ll automatically remove any negative or neutral Feedback, defects, and open cases in your service metrics. 

If a returned item is opened, used or damaged

  • Issue a refund - You can deduct up to 50% to cover lost value. 
  • We’ll automatically remove any negative or neutral feedback, defects and open cases in your service metrics. 
  • We’ll step in to take care of any issues with the buyer on your behalf.

Item Specifics

Why We’re Making This Change

You’ve earned an eBay Plus badge on your listings by delivering the highest quality customer service. So we want to reward you with additional protections.
 

Next Steps

We’ll automatically start protecting eligible transactions from 1 October. If you don’t yet have an eBay Plus badge on your listings, find out how to get an eBay Plus badge on your listings in time to benefit from these protections.