Key Dates

  • Now: Make sure you offer an approved returns option. 
  • March 2020: You’ll only be able to create new listings with one of our approved returns options. We’ll automatically update any live listings with non-compliant returns options to offer 30-day returns.

What’s Changing

Last year, we announced that we’re reducing the number of returns options you can offer on your listings. These are:

  • 30-day returns
  • Free 30-day returns
  • 60-day returns
  • Free 60-day returns
  • Returns not accepted

From March 2020, you’ll only be able to create new listings with one of these options.

We’ll automatically update any live listings with a non-compliant returns option to offer 30-day returns. We won’t make any changes if you offer 60-day returns, or don’t accept returns (though we strongly recommend you accept at least 30-day returns). 

We’re automatically updating the following non-compliant returns policies:

Item Specifics
Returns Variations

Why We’re Making This Change

Offering a competitive returns policy helps increase your conversion. We also give listings with generous returns policies greater visibility in search. 

We announced this change last year as part of our continuing efforts to streamline returns. We’re now enforcing that change on-site.

Next Steps

If you haven’t already, update any listings with a non-compliant returns option before we automatically update them for you.

You can do this within your listings, or from My eBay > Account Settings > Business Policies.