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Spring 2018 Seller Update

Welcome to your Spring 2018 Seller Update. In our final Seller Update of the year, we focus on evolving our marketplace to be in line with shoppers’ expectations and we’re providing you with access to some great new tools and resources that enable you to sell more and grow your business.

Topics we'll cover

Your Spring 2018 Seller Update

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Welcome to your Spring 2018 Seller Update.

In our final Seller Update of the year, we focus on evolving our marketplace to be in line with shoppers’ expectations and we’re providing you with access to some great new tools and resources that enable you to sell more and grow your business.

Check out all the updates below and see what they mean for you and your business.

As always, thank you for choosing to sell on eBay.

Kristian Haigh, Senior Director
B2C, Seller Experience

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Partnering with You for Success

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eBay Fulfilment Partner

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We’ve joined forces with Australia Post to provide you with a nationwide, multi-channel fulfilment solution.
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eBay Guaranteed Delivery

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eBay Guaranteed Delivery (eGD) is now visible to all buyers and we’ve made it easier than ever to participate in the program.
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The After-Sale Experience

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We're continuing to partner with you by helping you to provide a more consistent and convenient after-sale experience.
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Unparalleled Reach & Velocity

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Product-Based Shopping Experience

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The next chapter of this journey has begun as the eBay catalogue requirement will begin expanding to additional categories from late-August.
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Enhancing Our Browser Security

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We remain committed to providing the most secure platform so that eBay remains the number one destination for online shoppers.
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Providing You with the Most Powerful Selling Platform

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Service Metrics Insights

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You now have access to the new service metrics & benchmark tool, located conveniently in the Seller Hub.
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New Pricing Guidance

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You now have access to price suggestions based on eBay’s sales data and external pricing data to help you be informed about competitive prices.
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New Customer Service Functionality

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You’re now able to help buyers make purchase decisions and improve your chances of selling with a new opt-in "contact seller" feature.
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Seller Hub Migration

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We've begun automatically migrating sellers to the Seller Hub experience to help make managing business more streamlined, seamless and efficient.
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Marketplace Updates

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Item Location Misrepresentation]

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Give buyers the best experience by providing clear and accurate information about where your items are located.
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Third Party Fulfilment Policy Update

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We’ve made updates to the Third Party Fulfilment Policy to make it clearer and easier to understand.
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Service Metrics Fees

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Starting 1 October 2018, additional fees may apply for Very High Rates of After-Sale requests (Item not as described).
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