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Optimising the After-Sale Experience

Our partnership with you continues by providing a platform that brings more buyers to you, protects you and enables you to manage your business more easily.

Topics we'll cover

What You Need to Know

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  • By late August 2018, a new eBay postage labels experience will be made available that offers a more streamlined, simplified and intuitive way to purchase and print labels on eBay.
  • As of July 2018, we’ve streamlined the cancellation process so that buyers can now request a cancellation if they change their mind within an hour after the sale (as long as you haven’t already posted the item).
  • As of July 2018, you can issue partial refunds for returned items that were returned used, damaged or in a condition other than the one in which you sent it.
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New eBay Postage Labels Experience

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At eBay, we want to make it easier for you to sell more and manage your business. From August 2018, a new eBay postage labels experience will be available that offers a more streamlined, simplified and intuitive way to buy and print postage labels on eBay.

The new experience is available to all sellers and provides convenient features including but not limited to:

  • Pricing comparisons
  • Estimated delivery dates based on postage service
  • Recommended postage services
  • Custom text on labels (e.g. SKU numbers)
  • Direct messaging (seller to buyer contact)

The new eBay postage labels platform will be available to all sellers by late August and the previous labels experience will be retiring.

 

New eBay postage labels experience:

 

 

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Streamlining the Order Cancellation Process

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As announced earlier this year, we're continuing to partner with you by helping you to provide a more consistent and convenient after-sale experience. To do so, we’ve streamlined the cancellation process so that buyers can now request a cancellation if they change their mind within an hour after the sale (as long as you haven’t already posted the item).

This will help reduce the hassle of unpaid items and help you get your merchandise back up for sale faster, so that you can continue to run business more smoothly.

 

 

Partial Refunds Update

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Earlier this year, we also announced that to ensure you remain protected when you offer free returns, we were empowering you with the flexibility to issue partial refunds. This feature is now live and you can now issue partial refunds for returned items that were returned used, damaged or in a condition other than the one in which you sent it.

For example, if a brand new item’s packaging was opened before it was returned, you have the ability to deduct up to 50% of the item price from the refund to cover a potential decrease in the value of the item.  In such events, we will resolve an associated eBay Money Back Guarantee case in your favour and we will also remove any negative or neutral buyer Feedback in accordance with our Seller protection policy.

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FAQs

FAQs - New eBay Postage Labels Experience

FAQs - Updating the Order Cancellation Process

FAQs - Partial Refunds Update

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