We want to ensure you’re giving buyers the best experience by providing clear and accurate information about where your items are located. When a buyer purchases an item, they expect it to be sent from the item location included in the listing.
Including false, inaccurate, vague or misleading item location information may lead to confusion around delivery time and postage costs. It’s also a breach of our Item location misrepresentation policy. Breaches of this policy may lead to a range of actions including account suspension, listings suppressed in search results and other penalties applied on your account.
As of 1 July 2018, as part of our obligations to remit GST applied to goods imported into Australia, we’re now accepting and investigating reports from the Australian Taxation Office (ATO) regarding sellers who are providing misleading or deceptive information about a product’s item location.
We’ve already begun contacting eBay sellers who are providing misleading item location information. Ensure you’re providing clear and accurate information to avoid fees and consequences.
As announced earlier this year in the Autumn 2018 Seller Update, we no longer allow third party fulfilment in certain situations, such as when an eBay order is sent by another retailer or marketplace.
We’ve since made updates to the Third party fulfilment policy to make it clearer and easier to understand. As a reminder, the Third party fulfilment policy is designed to:
These changes will take effect from 7 September 2018.
Review the latest updates to the Third party fulfilment policy.
Our ambition is to help you sell more by providing a good customer experience and better manage your business. We’ll be updating our policies, so that starting 1 October 2018, sellers may incur additional fees or consequences for very high rates of after-sale requests: