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Marketplace Updates

Please review the latest marketplace updates for more information on what they mean for you and your business.

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What You Need to Know

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  • As of 1 July, as part of our obligations to remit GST applied to goods imported into Australia, we’re now accepting and investigating reports from the Australian Taxation Office (ATO) regarding sellers who are providing misleading or deceptive information about a product’s item location.
  • The Third party fulfilment policy has been updated, making it clearer and easier to understand so that you continue to provide buyers with a great customer experience.
  • Starting 1 October 2018, if you have very high rates of after-sale requests, then you may be subject to additional fees or consequences.
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Item Location Misrepresentation

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We want to ensure you’re giving buyers the best experience by providing clear and accurate information about where your items are located. When a buyer purchases an item, they expect it to be sent from the item location included in the listing.

Including false, inaccurate, vague or misleading item location information may lead to confusion around delivery time and postage costs. It’s also a breach of our Item location misrepresentation policy.  Breaches of this policy may lead to a range of actions including account suspension, listings suppressed in search results and other penalties applied on your account.

As of 1 July 2018, as part of our obligations to remit GST applied to goods imported into Australia, we’re now accepting and investigating reports from the Australian Taxation Office (ATO) regarding sellers who are providing misleading or deceptive information about a product’s item location.

We’ve already begun contacting eBay sellers who are providing misleading item location information. Ensure you’re providing clear and accurate information to avoid fees and consequences.

Review the Item location misrepresentation policy.

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Third Party Fulfilment Policy Update

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As announced earlier this year in the Autumn 2018 Seller Update, we no longer allow third party fulfilment in certain situations, such as when an eBay order is sent by another retailer or marketplace.

We’ve since made updates to the Third party fulfilment policy to make it clearer and easier to understand. As a reminder, the Third party fulfilment policy is designed to:

  1. Avoid customer confusion and maintain the eBay customer experience for both buyers and sellers. eBay orders fulfilled in Australia by a third party which is a marketplace or retailer (for example Amazon) could cause customer confusion, such as:
    • When an item arrives in third party branded packaging, or contains third party promotional material, invoices or packing slips;
    • Buyers being contacted by the third party about their eBay order;
    • Confusion for the buyer as to which company’s customer service they should be contacting regarding their order, delivery and returns (including who they should return the item to).
  2. Protect our customers’ data against any possible use for purposes other than fulfilment.

These changes will take effect from 7 September 2018.

Review the latest updates to the Third party fulfilment policy.
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Service Metrics Fees and Consequences

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Our ambition is to help you sell more by providing a good customer experience and better manage your business. We’ll be updating our policies, so that starting 1 October 2018, sellers may incur additional fees or consequences for very high rates of after-sale requests:

  • 1 October 2018: 2% surcharge on final value fees in affected categories (applied for very high rates of Item not as described).

Please ensure you continue to meet eBay’s minimum selling requirements, so that you can better meet buyer expectations and avoid any additional fees or consequences.

Review our fees page.
 

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