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Seller Protections

As we continue to focus on transforming our marketplace and bring more buyers to you, we’ll also ensure sellers, like you, remain protected.

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What you Need to Know

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  • eBay provides a comprehensive suite of seller protections that covers you from events outside your control
  • When you offer free returns, you can issue a partial refund that reflects the condition of a returned item if it has been used or damaged.
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Seller Protections

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From May, we will provide a comprehensive suite of seller protections that includes protecting you when you offer free returns.

For example, if you offer free returns and a buyer returns a new item used or damaged, you can give the buyer a partial refund to cover a potential decrease in the value of the item.  In such events, we will resolve an associated Money Back Guarantee case in your favour and starting in June, we will also remove any negative or neutral buyer feedback in accordance with our policies.

Free returns are a retail standard and a free returns policy can increase buyer confidence, boost your items’ visibility on eBay and drive conversion. For example, we found that sellers who changed their returns policies from “Returns not accepted” to “60-day free returns” experienced an average 37% lift in their conversion rate*.

*Conversion lift seen based on January 2018 data. Individual results may vary. eBay does not guarantee that each seller will experience the same lift. “Free returns” refers to when the seller pays return postage no matter the reason for return, with no restocking fee.

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How eBay Protects You

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eBay offers a comprehensive suite of seller protections that automatically protects you from events outside your control and supports you when things don’t go as planned. We’ll protect you:

  • If your item arrives late, when tracking shows you dispatched on time
  • If you’re impacted by carrier disruptions or severe weather
  • If your buyer retracts their bid or doesn’t pay
  • If a buyer changes their order or requests something extra
  • From buyers that have an unusual rate of complaints or returns
  • If the buyer returns an item after they opened it, used it or sent it back in a condition other than the one you sent it in.

Learn more about eBay seller protection.

 

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