We’re launching the Seller Refurbished program which may change how you list

There are now three new item conditions you can choose from when listing mobile phones if you are approved for eBay’s Seller Refurbished program. The Seller Refurbished program is a part of eBay’s broader Refurbished program.

Read this if:

  • You are a seller listing in the mobile phones category (category ID: 9355)
  • You are wanting to participate in the Seller Refurbished program to list your inventory with the three new refurbished item conditions (see details below).

Key dates:

  • 15 September 2021:
    • The new Seller Refurbished program launches. From this date, sellers approved for the program will be able to:
      • Create new listings with the new item conditions
      • Revise existing listings to the new item conditions (you can work with eBay or your integration partner)

What’s changing?

On 27 August, eBay deprecated the ‘seller refurbished’ item condition for the mobile phones category in anticipation of the launch of this new program. 

In September, the Seller Refurbished program will introduce  three new item conditions (Excellent - Refurbished, Very Good - Refurbished and Good - Refurbished) which can only be used by approved sellers. 

If you currently sell refurbished mobile phones, read the item condition requirements below as well as  the performance and service requirements here. If you meet these requirements, you can apply through the link that appears under the ‘what do I do next section’ below. Please note that eBay may request further documentation before providing final approval. 


Grade

Item Condition

Requirements

Seller Refurbished

(New)

Excellent - Refurbished

  • All items are inspected, tested and cleaned by the eBay seller or a third party. 

  • Appearance: Looks like new at first glance. No signs of use. No dents and no visible screen scratches. The Item may come in generic packaging with new or original accessories.

  • Functionality: Fully functional. Minimum 80% battery life.

  • Warranty: 1 year warranty provided by seller.

Seller Refurbished

(New)

Very Good - Refurbished

  • All items are inspected, tested and cleaned by the eBay seller or a third party.  

  • Appearance: Some signs of use such as light body scratches. The item may come in generic packaging with new or original accessories.

  • Functionality: Fully functional. Minimum 80% battery life.

  • Warranty: 1 year warranty provided by seller.

Seller Refurbished

(New)

Good - Refurbished

  • All items are inspected, tested and cleaned by the eBay seller or a third party.

  • Appearance: Moderate signs of use such as small scratches or dents that do not affect functionality. The item may come in generic packaging with new or original accessories.

  • Functionality: Fully functional. Minimum 80% battery life.

  • Warranty: 1 year warranty provided by seller.

Why is eBay making this change?

  • Improved trust and easier shopping: By introducing these new condition grades, we’re giving buyers a clearer definition of the item quality so they know more about the item they’re purchasing. 
  • Reduced customer claims: By giving buyers clearer grading of items in the category, we’re better managing their expectations which may reduce Item Not as Described cases. 
  • Improved visibility: Through the seller refurbished program, sellers will get greater visibility and be included in broader merchandising on the eBay site.

What should I do next?

  • If you are already contracted into the seller refurbished program
    • You will be able to revise and create listings with the new item conditions from 15 September. 
  • If you sell in the mobile phones category and you meet the seller refurbished program requirements described above
  • If you sell mobile phones and you don’t meet the seller refurbished program criteria
    • You may continue to list your inventory with the other pre-existing item conditions.

eBay plans to expand to all relevant categories in the near future. If you are interested in listing your inventory in the new seller refurbished item conditions, please email refurbishedau@ebay.com .

Helpful links


* eBay may exempt sellers from one or more of the program requirements. Additional requirements, including contractual requirements, apply prior to final approval. Seller participation in the Refurbished Program is at eBay’s absolute discretion.