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Global Seller Performance Standards eBay

We’re making seller performance standards fairer and more consistent when selling internationally and we’re doing more to protect your Seller Level as you expand internationally.

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What's the change?

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We’re making seller performance standards fairer and more consistent when selling internationally and we’re doing more to protect your seller level as you expand internationally.

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  • Starting in May 2017, to help you grow your international business, late deliveries to buyers in Emerging Market Countries (see list below)  will no longer count against your Global late shipment rate metric, as long as you dispatch on time and make it right with the buyer if any problems occur.
  • From the end of August 2017, transactions only count once towards either your Global or regional (i.e. US/UK/Germany) seller performance standards, never both. Each transaction will count towards your Global or UK, US or Germany seller performance standards based on where the item is posted to, rather than where the buyer is registered.
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How do you benefit?

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These changes are designed to help you grow your business internationally. It's a great opportunity to consider opening up to new markets.
 
Level playing field for international sellers
Because transactions will only count towards one standards programme, sellers in the UK, Germany and the US will no longer have transactions in their own country factored into their Global seller level – potentially giving them a boost when competing in the Australian market. Instead, they’ll have to earn Global Top Rated Seller status by providing a consistently good shopping experience to local buyers.
 
Less risk to your performance when expanding internationally
These changes mean that you’ll be able to sell to the UK, Germany and the US without worrying about any impact to your Global seller level, leaving your domestic listing and selling activities unaffected. 
 
The changes will also ensure your performance isn't affected by factors beyond your control – especially when selling to emerging market countries.
 
Performance measurement more transparent for international transactions
Because transactions will be counted based on where the item is sent to, it'll always be clear which seller performance standards programme it counts towards. 
 
Protecting you as you adjust to the changes
We’ll be protecting your Global seller level after these changes are made, to give you time to adjust:
  • eBay Top Rated Seller: Your status will be protected for 6 months from August.
  • Above Standard Seller: Your account will be protected from falling Below Standard for 3 months from August.

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When is it Happening?

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These changes are happening from the end of August 2017.

The additional protection for transactions with buyers in Emerging Market Countries will start to apply in May 2017.

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What do you need to do?

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The changes go live from the end of August 2017. You can check your Seller Standards dashboard from 20 August to see your projected seller level based on the updated requirements.

If you’re not already selling internationally, now is a good time to start.

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