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Your personalised Seller Dashboard helps you to monitor your progress as a seller. It’s an essential tool for managing your eBay Business and helping you to maintain excellent customer service. The Seller Dashboard is available to all sellers.

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VIEWING YOUR SELLER DASHBOARD

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You can access your Seller Dashboard in the Account tab of My eBay.

You’ll see an overview of your seller level and any risk areas that are impacting your performance ratings. We'll add an icon (!) to requirements that have your seller level at risk.

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UNDERSTANDING YOUR SELLER DASHBOARD

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  • Current seller level
    Your seller level - evaluated on the 20th of every month.
  • If we evaluated you today
    Your seller level if you were evaluated today - updated daily.
  • Transaction defect rate
    An overview of risk areas affecting your seller defect rate. Select ‘Get full report’ to see more information.
  • Late shipment rate
    The number of transactions not sent on time. Select ‘Get full report’ to see more information.
  • Cases closed without seller resolution
    The number of claims that were resolved by eBay or PayPal in the buyers favour.
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