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Fee Credits and Refunds

A fee credit can be issued when a sale falls through or, when you relist items in some situations.

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INSERTION FEE CREDITS FOR RELISTED ITEMS

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If you relist the item manually and it sells during the relisted listing period, we'll automatically credit your account for the relist insertion fee. Read through the insertion fee credit requirements to be sure your item is eligible.

You can relist an item in the following situations:

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FINAL VALUE FEE CREDITS FOR UNCOMPLETED TRANSACTIONS

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If a sale falls through, you may qualify for a final value fee credit. If you qualify, you’ll receive the credit in 7-10 days after you close the case.

You can request a final value fee credit when:

To be eligible to receive a final value fee credit, you must open a case in the Resolution Centre (or respond to the buyer's case, if they're reporting a problem). Learn more about the processes and timeframes for requesting a final value fee credit.

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Don't leave a case open longer than you need to in the Resolution Centre. Cases are closed automatically 30 days after the transaction, and you won't get a credit.

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HOW FEE CREDITS ARE ISSUED

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RECEIVING A FEE CREDIT

If you qualify for a fee credit, we'll apply it to your account automatically. You'll be able to see the credit on your statement and view it in your recent account activity in My eBay.

You can use the credit towards your future fees, or you can request a refund. You can't use credits to buy items on eBay.

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