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Business Policies

Create various Business Policies on eBay that detail your payment, postage and return preferences. Save your Policies to be able to apply them quickly to your listings.

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UNDERSTANDING BUSINESS POLICIES

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Business Policies are used to save your preferences for payment, postage and returns. Once set up, you can select your saved Policies instead of entering payment, postage and return details on every listing.

You can set up a number of Policies and choose which Policies to apply to each listing. For example, create both a Free Postage Policy and a Calculated Postage Policy and choose which Policy to apply to different products.

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INFORMATION TO INCLUDE IN YOUR BUSINESS POLICIES

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Payment Policies

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  • Accepted payment methods
  • PayPal address
  • Additional checkout/payment instructions
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Postage Policies

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  • Domestic postage types, services, costs and discounts
  • Domestic rate table option
  • International postage types, services, costs and discounts
  • Handling time
  • Included and excluded post-to locations
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Return Policies

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  • If returns are accepted
  • Timeframe (i.e within 30 days)
  • Refund method
  • Who pays return postage
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START USING BUSINESS POLICIES

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1. To start using Business Policies, opt in here.

Your live listings will not change when you opt in to Business Policies and you'll approve which Policies are applied to any new listings before they go live.

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2. Review default Policies

Check to see if default Policies for payment, postage and returns have already been created. Review and edit each Policy to suit your preferences. You can also create new Policies.

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Apply Business Policies when listing or revising an item, including bulk listing management tools such as bulk edit and third-party applications using the eBay API (check with your application provider).

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MANAGING YOUR POLICIES

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Your Business Policies can be found under My eBay > Account > Business Policies. Use this area to:

  • Create and edit Policies
  • Copy existing Policies to create a variation
  • Update your default Policies
  • Delete a Policy (provided if there are no live listings attached)
  • Reassign listings to a different Policy
  • Consolidate your flat rate postage Policies
  • Automatically clean up old Policies

If you change or update a Policy, listings that include the revised Policy will be updated automatically (normal restrictions apply.)

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BEST PRACTICE TIPS

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REVIEW DEFAULT POLICIES

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  • Choose Policies that you'll use most often as your defaults and create variations to apply to different types of listings. For example, listing in unusual categories; or specifying postage and returns for heavy or refurbished items.
  • There is no limit on the amount of Policies you can create and save. However, the more Policies you have, the harder it becomes to identify and maintain them.  To keep listing quick and easy, regularly review  and consolidate your Policies.
  • Choose recognisable names for your Policies so it’s easy to choose which Policy you apply when listing (for example, "Payments – homewares" or "Returns – new electronics").
  • Make sure your Policies are consistent with your obligations under the Australian Consumer Law.
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