Good customer service turns buyers into repeat, loyal customers. While most transactions go smoothly on eBay, we’ve developed tools to help you prevent issues and resolve them easily and safely, should they arise.
The Resolution Centre is a central place for you to communicate with your buyers to resolve issues or concerns about products or transactions. The Resolution Centre can help you with:
Find out more about the Resolution Centre.
If you can cancel a transaction because the item is not available (i.e out of stock), you will receive a defect for that transaction and that can impact your seller level.
Buyers sometimes make mistakes and misunderstandings can happen. In many situations, the best way to sort out a problem is to request their contact details and give them a phone call.
Use this handy tool to open and close unpaid item cases on your behalf. It can even relist your unpaid items automatically.
Find out more about setting buyer requirements using Unpaid Item Assistant.