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Getting paid for your sales is, of course, the most important step when you’re selling on eBay. That’s why it’s essential to understand how it all works and what you can do to make sure the process runs smoothly.

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SELECTING YOUR ACCEPTED PAYMENT METHODS

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When you create your first listing, you'll decide how you’d like your customers to pay you. In most categories, you will need to offer at least one of eBay’s accepted safer electronic payment methods. Most purchases using these payment methods are covered by eBay Money Back Guarantee, which also offers protection for sellers.

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RECOMMENDED METHODS OF PAYMENT

  PayPal Credit Card Bank transfer Cash on pickup Cheque/ money order
eBay accepted safer electronic payment method
Eligible for eBay Money Back Guarantee
Do I need to register?
Do I pay a fee?
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eBay does not recommend cash, and it may only be offered as a payment method for local pickup items. Cash wire transfers (e.g. via Western Union) are not permitted as a payment method.

Read more about selecting and setting up payment methods, and the payment methods permitted on eBay.

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UNDERSTANDING PAYMENT HOLDS

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Most sellers won't ever experience a hold on their PayPal funds, but if it's happening to you, there's a chance it's for one of these reasons:
 

YOU'RE NEW TO SELLING

If you're still new to selling on eBay, we might temporarily hold your funds if:

  • it's been less than 90 days since your first successful sale; OR
  • You've had 25 or fewer sales transactions; OR
  • You've had less than $250 in total sales.

As soon as it's clear that you're meeting all the above criteria, payments from your buyers will generally be available immediately.
 

 

 

YOU'RE DEEMED 'HIGH RISK

There are a number of reasons you might find your Store, or your transaction being identified as high risk. The reason might be:

  • The items you're selling have an exceptionally high selling price
  • We've identified some unusual selling activity
  • Your selling performance is Below Standard
  • Your account has recently been reinstated
  • You've had a sudden spike in eBay Money Back Guarantee cases, or PayPal disputes/claims

Access to funds from buyer payments may be delayed in these cases, to help ensure items are being sent as promised. Don't worry, your customer won't see that we've placed the funds on hold, or why.
 

YOU HAVE AN EBAY MONEY BACK GUARANTEE CASE

If a buyer hasn't received an item, or has been posted something they didn't order, they might open a case through eBay Money Back Guarantee. We'll ask PayPal to hold your funds while the case is open, but they will be released if the case is resolved in your favour.
If eBay decides a case in the buyer's favour, we will give them their money back from the funds held in your PayPal account or we will seek reimbursement from you (either by debiting your PayPal account, or by adding a charge to your monthly selling invoice).
 

WHEN WILL MY HELD FUNDS  BE AVAILABLE?

Unless your buyer reports a problem with the transaction, your held funds should be available:

  • 3 days after the order was delivered. We can confirm the delivery easily if you provide tracking information through buying and printing your postage on eBay.
  • 7 days after your latest estimated delivery date. To prepare you can manually upload tracking information or mark the item as posted in My eBay.
  • 21 days after your buyer pays. It will take longer to free your funds if you don't upload tracking and you don't mark your item as sent in My eBay.
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