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Delivery tracking provides valuable information that is beneficial to both you and your buyer. This information allows everyone to understand where the item is and the estimated delivery time. Tracking is critical to your selling success and best of all, it’s easy to set up. Choose from a number of different options to upload tracking information to eBay.

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WHAT IS POSTAGE TRACKING

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Postage tracking is information provided by the postage carrier on the whereabouts of a parcel once it has been entered into their system. It allows both buyers and sellers to easily trace the item’s journey, knowing how far it is away from the destination. We encourage all eBay sellers to use a postage method that offers tracking and upload this information to eBay.

There are a number of ways to upload the information to eBay and these are explained below.

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BENEFITS OF TRACKING

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  • Protects your reputation against undeserved Feedback
  • Protect you against eBay Money Back Guarantee claims
  • Improves customer satisfaction
  • Faster access to funds through confirmation of delivery via tracking
  • When you upload tracking to eBay, it’s easier for us to help out if the parcel goes missing or something goes wrong
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HOW TO UPLOAD TRACKING TO EBAY

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Tracking information from virtually any carrier can be uploaded to eBay. Below is a guide to the available options and the parcel volumes they best suit.

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Available tools for uploading tracking AVERAGE PARCELS EACH WEEK up to 100 AVERAGE PARCELS EACH WEEK 100-1000 AVERAGE PARCELS EACH WEEK over 1000
Purchase postage labels on eBay    
My eBay    
Selling Manager Pro    
Third party order management tool    
eBay File Management Centre    
eBay API    
M2E    
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AUTOMATIC TRACKING WITH AUSTRALIA POST

All Australia Post services offered on eBay through our postage label printing platform include online tracking. In fact, when you buy and print your postage on eBay, tracking information is automatically uploaded to eBay and sent to your buyer.

  • Both you and your buyer can then check the status of a parcel at any time in My eBay.
  • Because the tracking is integrated with eBay, late shipment rate data is updated automatically. As long as there’s an acceptance scan within your promised handling time and/or a delivery scan within the estimated delivery date, the shipment won’t be considered late.
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MANUALLY UPLOADING TO MY EBAY
  1. Go to your Sold items.
  2. Select the check box next to the applicable item(s).
  3. Click Add Tracking Number.
  4. Enter the tracking number and the name of your carrier.
  5. Click Save.
  6. We'll send your buyer an 'Order Update' email with the tracking information.
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SELLING MANAGER AND SELLING MANAGER PRO
  1. Go to your Sold items.
  2. Select the check box next to the applicable item(s).
  3. Select Add Tracking Number from the Postage action drop-down in Selling Manager.
  4. Enter the tracking number and the name of your carrier. Click Save.
  5. We'll send your buyer an 'Order Update' email with the tracking information.
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3RD PARTY ORDER MANAGEMENT TOOLS

A 3rd-party order management tool can make uploading tracking information quick and easy, which is important, especially if you are managing a high number of orders. We recommend Ready To Ship and Ship It. These providers automate tracking uploads as well as offer tools to automate the shipping process:

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FILE MANAGEMENT CENTRE
  1. Go to File Management Centre in your Seller Tools module.
  2. Click Create a Download Request on the left.
  3. Select Sold from the Listings and records drop-down.
  4. Select All Records in Date Range.
  5. Click Save.
  6. Access Completed Downloads on the left and refresh page until the status is Completed.
  7. Open Results file.
  8. Create a new file with an Action column set to 'Status', the OrderID, ItemID and TransactionID fields from your downloaded report.
  9. To mark the item as sent, set Status to 1. Add carrier(s) and tracking numbers in bulk.
  10. In the left navigation bar, select Upload Inventory.
  11. Click the browse button, select your revised file, and then click upload.
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EBAY API

If you sell large quantities and prefer to interact with eBay through the eBay Trading Web Services (Trading API), tracking information and carrier name can be passed via the CompleteSale API or the SetShipmentTracking API. If you use eBay's APIs to upload tracking information, you can add any carrier name in the ShippingCarrierUsed field.

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M2E

If you're using M2E, simply click Mark as Shipped on the Magento orders page to confirm that you have dispatched the order, and then add tracking details. For more details on uploading tracking with M2E visit the View and edit eBay order details help page.

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Tracking information can also be accessed on the item's Order Details page, ask Seller a Question page and in requests or cases in our Resolution Centre.

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