Search form

2385795
Item Tracking

Delivery tracking provides valuable information that is beneficial to both you and your buyer. This information allows everyone to understand where the item is and the estimated delivery time. Tracking is critical to your selling success and best of all, it’s easy to set up. Choose from a number of different options to upload tracking information to eBay.

Topics we'll cover

What is Postage Tracking?

--Paragraph Start--

Postage tracking is information provided by the postage carrier on the whereabouts of a parcel once it has been entered into their system. It allows both buyers and sellers to easily trace the item’s journey, knowing how far it is away from the destination as well as providing information on each step in the parcel’s journey, or ‘tracking events’. We encourage all eBay sellers to use a postage method that offers tracking and upload this information to eBay.

There are a number of ways to upload the information to eBay and these are explained below.

--Paragraph End--

 

Benefits of Tracking

--Dynamic Image With Text Content Start--
--Start--
--Tick Bullets Content Start--
--Bullets Start--
  • Protection – Uploading tracking information means you’ll be protected against any unsolicited feedback and eBay Money Back Guarantee claims
  • Improves customer service – Faster and easier dispute resolution
  • Happier customers – Your buyers will know where their item is and when they should expect delivery
  • Participation in key programs - Tracking is a key requirement of eBay Guaranteed Delivery (eGD).  Sellers who participate in eGD will benefit from greater visibility on eligible listings and will be able to provide buyers with fast, accurate and reliable delivery.
--Bullets End--
--Tick Bullets Content End--
--End--
--Dynamic Image With Text Content End--

 

What is Valid Tracking and why is it so Important?

--Paragraph Start--

A valid tracking number means the number has no typos or missing digits. A valid tracking number is important as it means you can accurately track the item and know how far it is from the delivery destination. An invalid tracking number could result in not being able to locate the item or know its whereabouts if there's a delay in delivery.

Please download the full list of carriers we support and their carrier IDs. It's highly recommended that you upload using the carrier names as per this list as this will ensure accuracy when mapping.

Valid Tracking

With a valid tracking number the item's tracking status can be traced using the tracking ID.

Valid Tracking

 

Invalid Tracking

An invalid tracking number means the item's tracking status cannot be traced.

Invalid Tracking

 

--Paragraph End--

 

How to Upload Tracking to eBay

--Paragraph Start--

Tracking information from virtually any carrier can be uploaded to eBay. Below is a guide to the available options and the parcel volumes they best suit.

--Paragraph End--
Available tools for uploading tracking AVERAGE PARCELS EACH WEEK up to 100 AVERAGE PARCELS EACH WEEK 100-1000 AVERAGE PARCELS EACH WEEK over 1000
Purchase postage labels on eBay    
My eBay    
Selling Manager Pro    
Third party order management tool    
eBay File Management Centre    
eBay API    
M2E    
--Paragraph Start--
AUTOMATIC TRACKING WITH AUSTRALIA POST

All Australia Post services offered on eBay through our postage label printing platform include online tracking. In fact, when you buy and print your postage on eBay, tracking information is automatically uploaded to eBay and sent to your buyer.

  • Both you and your buyer can then check the status of a parcel at any time in My eBay.
  • Because the tracking is integrated with eBay, late shipment rate data is updated automatically. As long as there’s an acceptance scan within your promised handling time and/or a delivery scan within the estimated delivery date, the shipment won’t be considered late.
--Paragraph End--
--Paragraph Start--
MANUALLY UPLOADING TO MY EBAY
  1. Go to your Sold items.
  2. Select the check box next to the applicable item(s).
  3. Click Add Tracking Number. (Make sure there are no typos or missing digits when you enter your tracking number to ensure you and the buyer can track the item’s journey)
  4. Enter the tracking number and the name of your carrier.
  5. Click Save.
  6. We'll send your buyer an 'Order Update' email with the tracking information.
--Paragraph End--

--Paragraph Start--
SELLING MANAGER AND SELLING MANAGER PRO
  1. Go to your Sold items.
  2. Select the check box next to the applicable item(s).
  3. Select Add Tracking Number from the Postage action drop-down in Selling Manager.
  4. Enter the tracking number and the name of your carrier. Click Save.
  5. We'll send your buyer an 'Order Update' email with the tracking information.
--Paragraph End--

--Paragraph Start--
3RD PARTY ORDER MANAGEMENT TOOLS

A 3rd-party order management tool can make uploading tracking information quick and easy, which is important, especially if you are managing a high number of orders. We recommend Ready To Ship and Ship It. These providers automate tracking uploads as well as offer tools to automate the shipping process:

--Paragraph End--
--Paragraph Start--
FILE MANAGEMENT CENTRE
  1. Go to File Management Centre in your Seller Tools module.
  2. Click Create a Download Request on the left.
  3. Select Sold from the Listings and records drop-down.
  4. Select All Records in Date Range.
  5. Click Save.
  6. Access Completed Downloads on the left and refresh page until the status is Completed.
  7. Open Results file.
  8. Create a new file with an Action column set to 'Status', the OrderID, ItemID and TransactionID fields from your downloaded report.
  9. To mark the item as sent, set Status to 1. Add carrier(s) and tracking numbers in bulk.
  10. In the left navigation bar, select Upload Inventory.
  11. Click the browse button, select your revised file, and then click upload.
--Paragraph End--

--Paragraph Start--
EBAY API

If you sell large quantities and prefer to interact with eBay through the eBay Trading Web Services (Trading API), tracking information and carrier name can be passed via the CompleteSale API or the SetShipmentTracking API. If you use eBay's APIs to upload tracking information, you can add any carrier name in the ShippingCarrierUsed field.

--Paragraph End--
--Paragraph Start--
M2E

If you're using M2E, simply click Mark as Shipped on the Magento orders page to confirm that you have dispatched the order, and then add tracking details. For more details on uploading tracking with M2E visit the View and edit eBay order details help page.

--Paragraph End--
--Important Content Start--
TIP

The easiest way to ensure you provide accurate tracking information is by copying and pasting it directly from your carrier’s website. Tracking information can also be accessed on the item's Order Details page, ask Seller a Question page and in requests or cases in our Resolution Centre.

--Important Content End--

 

NEXT

NEXT ARTICLE