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Customer service tips

Feedback and detailed seller ratings measure how satisfied your customers are with their experience. By monitoring these standards, you’ll become familiar with how you're tracking and recognise opportunities to improve your service and attract new customers.

Topics we'll cover

UNDERSTANDING GOOD CUSTOMER SERVICE

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Today's online shoppers expect fast delivery and good communication. eBay provides sellers with tips and tools to help make efficient sales and maintain a good relationship with buyers, encouraging them to become loyal and repeat shoppers.

For most sellers it's not often that something goes wrong with a transaction. But if it does, our after-sale process makes it easy to respond to requests, returns and other transaction issues effectively.

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KEEPING CUSTOMERS HAPPY

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There are lots of ways to be a great seller, but keeping your buyers satisfied is relatively simple as long as you follow these guidelines.

  1. Manage stock effectively
  2. Resolve any issues
  3. State your return and payment policies
  4. Post your item as promised
  5. Put your Store in holiday mode if you’re going away
  6. Know where you stand; monitor your Feedback and standards

 

Take a look at our short video to learn how these guidelines help you to keep your seller performance high on eBay.

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EASY DELIVERY AND TRACKING OPTIONS

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RETURNS AND RESOLVING ISSUES

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eBay Money Back Guarantee

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Buyer protection benefits sellers too.
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Seller Protection

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We protect sellers as well as buyers.
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Resolution Centre

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Use the Resolution Centre to communicate with buyers and help resolve issues.
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MANAGING RETURNS

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All return requests are managed through My eBay. You can also customise returns preferences to help you respond to return requests promptly and efficiently.

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LEAVING FEEDBACK

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Our Feedback system allows buyers and sellers to leave each other Feedback on transactions. We recommend you leave Feedback for your customers as soon as they pay. They'll be more likely to leave Feedback quickly in response.

Selling Manager makes leaving Feedback more efficient, for example:

  • Leave Feedback in bulk for up to 200 transactions
  • Leave Feedback automatically, either once they’ve paid and left you positive feedback (Selling Manager Pro only)

Learn more about leaving Feedback with Selling Manager

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TIP

Your transaction defect or late shipment report can help you understand how your seller status has been affected and which areas may be holding you back.

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