1. Does express delivery need to be free?
The express delivery requirement is designed to offer buyers more choice in case they need to get their item quickly, but it does not need to be free. The free postage requirement is for a standard postage service.
Of course, if you choose to offer express postage for free, it will qualify for eBay Premium Service badging (assuming you meet the other listing requirements as well).
2. Do I have to meet the requirements on all my listings?
It's your decision whether to offer the required services on all, some or none of your listings. Only those listings offering the required services will get the eBay Premium Service badging and benefits.
3. What if I sell internationally?
If you sell on other eBay sites, you can become a Top Rated Seller based on your transactions with buyers in those countries. For example, your seller status in the UK is based on your transactions with UK and Irish buyers. Learn more about qualifying for Top Rated Seller status and eBay Premium Service on other eBay sites.
Sellers with an Anchor Store on eBay.com.au can get free or discounted insertion fees on many international eBay sites. Learn more about international insertion fee discounts.
4. If I lose my Top Rated Seller status, can I get it back?
If you lose your Top Rated Seller status, we'll send you an email notification and you'll see the change in status on your Seller Dashboard. When you once again meet the criteria, you'll be automatically reinstated and will qualify for benefits on the next evaluation date.
You can always check your Seller Dashboard to see where you stand. To help improve your seller standing, read our tips on optimising your listings and providing great customer service.
Read more frequently asked questions about the Top Rated Seller program and eBay Premium Service.