Delivery tracking provides valuable information that is beneficial to both you and your buyer. This information allows everyone to understand where the item is and the estimated delivery time. Tracking is critical to your selling success and best of all, it’s easy to set up. Choose from a number of different options to upload tracking information to eBay.
Postage tracking is information provided by the postage carrier on the whereabouts of a parcel once it has been entered into their system. It allows both buyers and sellers to easily trace the item’s journey, knowing how far it is away from the destination. We encourage all eBay sellers to use a postage method that offers tracking and upload this information to eBay.
There are a number of ways to upload the information to eBay and these are explained below.
Tracking information from virtually any carrier can be uploaded to eBay. Below is a guide to the available options and the parcel volumes they best suit.
|Available tools for uploading tracking||AVERAGE PARCELS EACH WEEK up to 100||AVERAGE PARCELS EACH WEEK 100-1000||AVERAGE PARCELS EACH WEEK over 1000|
|Purchase postage labels on eBay|
|Selling Manager Pro|
|Third party order management tool|
|eBay File Management Centre|
All Australia Post services offered on eBay through our postage label printing platform include online tracking. In fact, when you buy and print your postage on eBay, tracking information is automatically uploaded to eBay and sent to your buyer.
A 3rd-party order management tool can make uploading tracking information quick and easy, which is important, especially if you are managing a high number of orders. We recommend Ready To Ship and Ship It. These providers automate tracking uploads as well as offer tools to automate the shipping process:
If you sell large quantities and prefer to interact with eBay through the eBay Trading Web Services (Trading API), tracking information and carrier name can be passed via the CompleteSale API or the SetShipmentTracking API. If you use eBay's APIs to upload tracking information, you can add any carrier name in the ShippingCarrierUsed field.
If you're using M2E, simply click Mark as Shipped on the Magento orders page to confirm that you have dispatched the order, and then add tracking details. For more details on uploading tracking with M2E visit the View and edit eBay order details help page.
Tracking information can also be accessed on the item's Order Details page, ask Seller a Question page and in requests or cases in our Resolution Centre.