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Click & Collect

Click & Collect allows your buyers to collect items they have purchased from your store at their selected ParcelPoint or Woolworths store.

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WHAT IS CLICK & COLLECT?

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Click & Collect is all about convenience and security; your buyers control where and when they collect their parcel, with the knowledge it’s being held in a secure location at their selected ParcelPoint or Woolworths location.

 

WHY BUYERS LOVE CLICK & COLLECT

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WHY SELLERS LOVE CLICK & COLLECT

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Sellers find that Click & Collect offers them greater flexibility, as well as access to eBay’s unparalleled customer reach.

HERE’S WHAT SOME OF OUR SELLERS HAD TO SAY ABOUT CLICK & COLLECT:

“The credibility Click & Collect gives our store as well as allowing our customers to pick up outside business hours in many locations is a huge bonus for us. It’s a feature that would normally not be a cost viable solution for small to medium businesses and only be possible for large retailers. It allows us to compete with the big guys!  Our suppliers have warmly accepted it too as it means more business for them, and in turn, that means the possibility of better wholesale pricing for us. Thanks eBay”

Paul Nieuwenhuys - Founder & CEO Hooked Online

 

“Click & Collect is easy to use and very convenient for buyers that want to pick-up after normal business hours. It’s also a better option for registered parcels as your buyers don’t have to go to a Post office”

Michael B - Sales Manager of Bit Deals

“Click & Collect gives our customers exactly what they want - convenience & flexibility. It is a no brainer for sellers looking to grow their business on eBay."

Val - Boutique Retailer

 

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Buyers who use Click & Collect are more valuable, spending 4% more and purchasing more frequently than those who don’t.*

*Findings from UK Click & Collect survey, May/June 2015.

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HOW TO USE CLICK & COLLECT

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GET YOUR LISTINGS READY FOR CLICK & COLLECT

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  1. Offer a quick handling time – 0-3 days is ideal
  2. Meet weight & height dimensions (16 kg max and no bigger than 50x41x34 cm)
  3. No dangerous goods
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USING CLICK & COLLECT

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Easy integration

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When a buyer uses Click & Collect, their address will be automatically updated with their chosen ParcelPoint and Woolworths store address. A unique eCP code will be added to the address so your parcel can be easily processed.
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Pack and post as usual

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When you receive a Click & Collect order, print your label and send it as usual. Make sure to clearly display the unique eCP code.
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Seller Protection

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If you post your item within your stated handling time, send it to the address we provide you and upload tracking details. We’ll protect you from undeserved negative feedback or defects.
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IMPORTANT
  • The Click & Collect option is now available on Auction and Best Offer listings
  • The eBay eCP code generated for Click & Collect (at Woolworths and ParcelPoint) address labels will change from being a 6 character to an 8 character code. Sellers don’t need to do anything differently, just check that the eCP displays correctly on labels.

 

HELPFUL RESOURCES

Helpful Resources 1
Trusted partner

ParcelPoint and Woolworths Group have an established Click & Collect pickup locations which means you can trust your parcels will be safe and secure until your buyers collect them.

Helpful Resources 2
Dedicated support team

We’ve got a team focused solely on supporting the Click & Collect service so if you need a hand, contact us.
Read our FAQs and terms of use for more information on Click & Collect.

FAQs

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