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Click & Collect

click and collect banner
 
WHY BUYERS LOVE CLICK & COLLECT  

It’s all about convenience and security. No more missed deliveries or time off work to get to a post office on time and no more hoping for good weather and honest neighbours when a delivery’s been left on a doorstep. Click & Collect means buyers choose where and when to collect their item with the knowledge it’s being held in a secure location.

 
click & collect consumers want easy delivery click & collect can't get delivery at work click & collect prefer supermarket          watch Click & Collect video
Research conducted in February 2015 by Pure Profile, on behalf of eBay.com.au         video caption watch 90 second click & colelct on eBay video
 
WHY SELLERS LOVE CLICK & COLLECT

“The credibility Click & Collect gives our store as well as allowing our customers to pick up outside business hours in many locations is a huge bonus for us. It’s a feature that would normally not be a cost viable solution for small to medium businesses and only be possible for large retailers. It allows us to compete with the big guys!  Our suppliers have warmly accepted it too as it means more business for them, and in turn, that means the possibility of better wholesale pricing for us. Thanks eBay” - Paul Nieuwenhuys - Founder & CEO Hooked Online 

“Click & Collect is easy to use and very convenient for buyers that want to pick-up after normal business hours. It’s also a better option for registered parcels as your buyers don’t have to go to a Post office” - Michael B - Sales Manager of Bit Deals

Click & Collect gives our customers exactly what they want - convenience & flexibility. It is a no brainer for sellers looking to grow their business on eBay." - Val - Boutique Retailer

 

WHY YOU WANT TO GET INVOLVED

Accessibility: You don’t need to be a big guy to take advantage. Our set up means sellers of all sizes can participate and access an established store network to offer Click & Collect.

VisibilityEveryone is talking about Click & Collect and we are too with marketing activities from home page adverts to promotions and inclusions in our buyer newsletters.

Increased sales: Did you know that 40% of eBay shoppers said they’ll buy more often on eBay because Click & Collect is available while one in every four buyers said they’ll shop more on eBay

Research conducted in February 2015 by Pure Profile, on behalf of eBay.com.au

 
six simple steps to get ready for Click & Collect
step 1 offer free postage step 4 update your buyer
step 2 quick handling step 5 size limits
step 3 participating postage service step 6 no dangerous goods
register for click & collectregister for Click & Collectterms of service click & Collect on eBay
 

SIMPLE TO USE

Easy integration

  • Buyers address will be automatically updated with the Woolworths or BIG W store details.
  • A unique code will also be added to the address so your parcel can be processed.

Pack and post as usual

  • When a Click & Collect order comes in, print your label and send it as usual (using one of the participating carriers).
  • Remember Woolworths and BIG W use the unique  code we include in the address to process the parcel so make sure it’s visible.
 

WE'VE GOT YOU COVERED

Seller protection: If you post your item within your stated handling time, send it to the address we provide you and upload tracking , we’ll protect you from undeserved negative feedback or defects. Of course you still need to provide great  customer service and make sure you’re delivering the item they’re expecting.

Trusted partner: Woolworths Group have an established Click & Collect infrastructure ‘Simply Collect’ across their BIG W, Ezibuy and Woolworths brands which means you can trust your parcels will be safe and secure until your buyers collect them.

Dedicated support team: We’ve got a team focused solely on managing any issues you or your buyers may encounter using the Click & Collect service so if you need us, contact us.

Read our FAQs and terms of use for more information on Click & Collect. 

 

 

click and collect banner
 
WHY BUYERS LOVE CLICK & COLLECT  

It’s all about convenience and security. No more missed deliveries or time off work to get to a post office on time and no more hoping for good weather and honest neighbours when a delivery’s been left on a doorstep. Click & Collect means buyers choose where and when to collect their item with the knowledge it’s being held in a secure location.

 
Click & Collect research
Research conducted in February 2015 by Pure Profile, on behalf of eBay.com.au  
*Click & Collect on eBay is currently available to consumers in Sydney, Melbourne and Tasmania with more locations coming soon
 watch Click & Collect video
video caption watch 90 second click & colelct on eBay video

 

WHY SELLERS LOVE CLICK & COLLECT

“The credibility Click & Collect gives our store as well as allowing our customers to pick up outside business hours in many locations is a huge bonus for us. It’s a feature that would normally not be a cost viable solution for small to medium businesses and only be possible for large retailers. It allows us to compete with the big guys!  Our suppliers have warmly accepted it too as it means more business for them, and in turn, that means the possibility of better wholesale pricing for us. Thanks eBay” - Paul Nieuwenhuys - Founder & CEO Hooked Online 

“Click & Collect is easy to use and very convenient for buyers that want to pick-up after normal business hours. It’s also a better option for registered parcels as your buyers don’t have to go to a Post office” - Michael B - Sales Manager of Bit Deals

Click & Collect gives our customers exactly what they want - convenience & flexibility. It is a no brainer for sellers looking to grow their business on eBay." - Val - Boutique Retailer

 

WHY YOU WANT TO GET INVOLVED

Accessibility: You don’t need to be a big guy to take advantage. Our set up means sellers of all sizes can participate and access an established store network to offer Click & Collect.

VisibilityEveryone is talking about Click & Collect and we are too with marketing activities from home page adverts to promotions and inclusions in our buyer newsletters.

Increased sales: Did you know that 40% of eBay shoppers said they’ll buy more often on eBay because Click & Collect is available while one in every four buyers said they’ll shop more on eBay

Research conducted in February 2015 by Pure Profile, on behalf of eBay.com.au

 
six simple steps to get ready for Click & Collect
step 1 offer free postage step 2 quick handling
step 3 participating postage service step 4 update your buyer
step 5 size limits step 6 no dangerous goods
register for click & collectregister for Click & Collect terms of service click & Collect on eBay

SIMPLE TO USE

Easy integration

  • Buyer's address will be automatically updated with the Woolworths or BIG W store details.
  • A unique code will also be added to the address so your parcel can be processed.

Pack and post as usual

  • When a Click & Collect order comes in, print your label and send it as usual (using one of the participating carriers).
  • Remember Woolworths and BIG W use the unique code we include in the address to process the parcel so make sure it’s visible.
 

WE'VE GOT YOU COVERED

Seller protection: If you post your item within your stated handling time, send it to the address we provide you and upload tracking , we’ll protect you from undeserved negative feedback or defects. Of course you still need to provide great customer service and make sure you’re delivering the item they’re expecting.

Trusted partner: Woolworths Group have an established Click & Collect infrastructure ‘Simply Collect’ across their BIG W, Ezibuy and Woolworths brands which means you can trust your parcels will be safe and secure until your buyers collect them.

Dedicated support team: We’ve got a team focused solely on managing any issues you or your buyers may encounter using the Click & Collect service so if you need us, contact us.

Read our FAQs and terms of use for more information on Click & Collect. 

 

 

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