We want to keep both our buyers and sellers happy to ensure eBay is a fair and safe place for everyone. So, we encourage our sellers to offer the best customer service and have created the Resolution Centre where to help resolve any issues.
Feedback and detailed seller ratings measure how satisfied your customers are with their experience. By monitoring these standards, you’ll become familiar with how you're tracking, and recognise opportunities to
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The eBay Money Back Guarantee allows buyers to shop with confidence, knowing that if they don’t receive what they ordered, they’ll get their money back. The process can either be resolved by buyers and sellers together,
Good customer service turns buyers into repeat, loyal customers. While most transactions go smoothly on eBay, we’ve developed tools to help you prevent issues and resolve them easily and safely, should they arise.
Our seller protection policy is one of the ways that eBay helps sellers avoid getting penalised unfairly. It’s important that you understand when and how the policy applies and what you can do to avoid potential customer service problems arising.
eBay recognises sellers that are consistently delivering outstanding customer experiences through the Top Rated Seller programme. Sellers who are part of this program can qualify their listings for additional benefits b