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eBay Guaranteed Delivery is Here

We continue to strengthen our delivery experience with eBay Guaranteed Delivery (eGD), which will be available to buyers in autumn.

Topics we'll cover

What you Need to Know

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  • From this autumn, eBay Guaranteed Delivery will be available to buyers. You can increase your sales potential by providing buyers with fast, accurate and reliable delivery through the program
  • Special launch offer: Join eBay Guaranteed Delivery program now and receive 50% off your final value fees when you guarantee your deliveries within two days. You’ll also receive $5000 worth of free Promoted Listings credit. T&Cs apply
  • For a limited time only, to help sellers get ready and deliver a good experience to buyers, we’re providing courtesy protections to sellers, including protecting a seller’s Top Rated status.
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Bonus Offer

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Special Launch Offer: 50% off Final Value Fees for delivery within two days

We’re offering a special promotion to eBay Guaranteed Delivery sellers. Sellers may receive 50% off your final value fees by way of credit for eBay Guaranteed Delivery items that are delivered within two days within the Promotion Period.

As an added bonus, when you are eBay Guaranteed Delivery enabled, you could also receive up to $5,000 worth of Promoted Listings Ad credits, which you can use on all your listings. This credit will only apply on new campaigns created before 31 May 2018. T&Cs apply.

Don’t miss out on this special offer, complete the full eBay Guaranteed Delivery opt-in process now!

Find Out More

*Promotion period is from 5 March – 31 May 2018. T&Cs apply.

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eBay Guaranteed Delivery is Here

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In our last seller release, we announced the phased roll out of the eBay Guaranteed Delivery program. eBay Guaranteed Delivery’s full program will be available to buyers in autumn.

As buyers’ expectations continue to evolve, providing accurate and actionable delivery dates has become the standard in retail. In fact, shoppers are 45% more likely to purchase if they have confidence the item will arrive within 2-3 days*.
eBay Guaranteed delivery will represent the new delivery standard on eBay. Increase your customer satisfaction and you sales potential by offering buyers guaranteed delivery of an item within 4 days. Buyers will be able to filter items that can be delivered within 3 days, so join the program now or you may lose visibility on search.

You can select the regions you wish to guarantee (for example Sydney-Melbourne, but not Sydney-Perth) and select which  items you want to make eligible. This guarantee is based on your confidence that your carrier can deliver to specified regions within the eBay Guaranteed Delivery timeframes. The onus will be on you to be able to meet the specified timeframes and delivery speeds.

*Paypal mCommerce Index Trends Report 2017

 

 

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We’re Protecting You

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For a limited time only, we'll also provide seller protections if you set up eBay Guaranteed Delivery by 31 May 2018.  Our launch phase protections are here to help you get while you’re getting used to the program and help you deliver a good experience to buyers.

Our courtesy protections include:

For eBay Top Rated sellers (eTRS): We’ll increase your Late Shipment Rate allowance of up to 10% if you opt in and make your listings ready for eBay Guaranteed Delivery before 31 May 2018:

  • We’ll protect your Late Shipment Rate for up to 6 full evaluation periods (20 March to 20 August evaluations)
  • From the 20 September evaluation, your standards will be assessed based on Top Rated Seller requirements.

For all sellers: eBay will make it right and cover all costs that may incur as a result of late deliveries up to 30 June, including:

  • Including refunding postage costs
  • Return labels.

To qualify for these launch phase Seller Protections, you must meet the following requirements:  

  1. Make sure at least 25% of your listings are eligible for eBay Guaranteed Delivery by 31 May 2018
  2. For the eTRS protection:
    • You’ll need to be a Top rated seller for either the February or March evaluations
    • Keep your Late Shipment Rate under 10% or less.
    • Your transaction defect rates and cases closed without seller resolution will still need to meet our Top Rated Seller requirements.
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How do you Benefit?

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Why You will love it why buyers will love it

Increased visibility:

  • Higher visibility through delivery speed filtered search results
  • eBay will drive additional marketing activities to promote eligible listings.

More search options:

  • Buyers can filter items by guaranteed delivery dates (1 - 4 days).

     

More control:

  • Set your own estimated delivery date for the regions you wish to guarantee. (To reach as many buyers as possible, guarantee as many regions as you can)
  • Select which items you want to make eligible for this optional program.

eBay Guaranteed Delivery dates:

  • Buyers' items arrive by the delivery date, guaranteed.



     

Happier customers:

  • Happy customers as they’ll know you offer an exceptional delivery experience.

Increased confidence:

  • If an item doesn’t arrive by the delivery date, we’ll make it right
 
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What you Need to Do

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If you'd like to offer eBay Guaranteed Delivery, simply follow the below steps:

  1. Check you meet the requirements, including:
    • Above Standards or eBay Top Rated seller
    • Offer 30-day returns on your listings' structured fields. (See our recommendations for best-in-class returns)
    • Offer ‘Immediate Pay’ on the listings you wish to make eligible
  2. Opt-in or register to eBay Guaranteed Delivery
  3. Use our updated postage rate tables. Postage rate tables are a key requirement to be a part of the eBay Guaranteed Delivery program. Set your handling cut-offs times and specify the speed (incl. handling time) in which you can deliver to each region. This will give you more control and provide more accurate delivery timeframes to buyers.
  4. Associate the listings you want to guarantee with your postage rate tables. This can be done:
    • At a listing level
    • Using Bulk Editor
    • Using Business Policies (if you have them)

If you’re using an integration partner, please make sure you check that the updates to your postage rate tables and/or business policies are transferred from your account. For a guide on how to create and manage listings for eBay Guaranteed Delivery using eBay APIs, please download our API Integration Playbook for eBay Guaranteed Delivery.

For more information, watch our short video on eBay Guaranteed Delivery.

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When Will This Happen?

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eBay Guaranteed Delivery is ramping now. If you haven’t already, opt-in or register now.

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FAQs

Read more eBay Guaranteed Delivery FAQs.

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